Designed to be clean and intuitive to use, the Loop Inbox™ is the ultimate tool for managing customer communications and feedback. Whether you’re a small business owner looking to build relationships with a local audience or a large enterprise with omni-channel messaging and measurement needs across a global network, the Loop Inbox™ is one powerful tool to meet all your requirements.
Regardless of the size of your company, our unified team inbox helps you to connect and collaborate more efficiently. You can assign roles or responsibilities to different team members ensuring customer concerns and feedback are routed to the right person at the right time.
The Loop Inbox™ was designed with efficiency and ease of use in mind, so we know you’ll love it. With a clean and simple interface, our inbox doesn’t require any heavy training or complicated tutorials for your team to understand. It’s a tool that’s made to be simple and based on a design philosophy our engineers refer to as “intuitiv-ity design.”
Loop® is the only platform that allows you to manage multi-channel messaging and measure the customer experience on one unified platform. With Loop Messenger™, you can receive and respond to customers using SMS, email, Facebook, and more. With Loop Pulse™, you can measure the customer experience anywhere during their journey. It’s two customer engagement solutions in one.
With Loop®’s integrated tagging feature, you can organize message themes or alert internal team members in a faster and more effective manner. Loop® can even read the message and auto-tag it on your behalf. As a result, messages and feedback from your customers are always routed to the right person to deliver an exceptional customer experience, in real-time.
Enhance your inbox with a powerful customer communications suite, designed to help you engage with them. With Loop Messenger™, you can connect with customers on a wide range of messaging channels including SMS/Text, email, Web Chat, Facebook Messenger, Twitter Direct Message and several others.
Ready to measure your customer’s actual experience with you? Loop Pulse™ allows you to collect feedback from customers across a wide-range of in-person and online touch points. You can collect real-time feedback as well as message and recover those at risk, making it a powerful customer engagement tool.
Let one of our experienced Engagement Specialists set up a unified Loop Inbox™ solution to meet your unique needs.