At the heart of Loop® is our unified inbox where you can receive and respond to messages, view insights from customer surveys, communicate internally with other team members, and access a wealth of data from our analytics suite.
With the Loop Messenger™ suite, you can easily communicate with customers on their preferred channel. From basic SMS conversations to a unified inbox supporting multiple channels including Facebook Messenger, Twitter Direct Message and more, Loop Messenger™ ensures your customer’s communication preferences are always number one.
Unleash your true customer experience potential. With Loop Pulse™, you can measure the customer experience from various touch points such as websites, post-visit emails, or on-site kiosks and apps. You can measure a single location or every touch point along their journey with you – the choice is yours.
Understand your real-time customer service performance to maximize revenue. With innovative natural language processing, rich reporting capabilities, as well as trending topics and sentiment analysis, Loop is a powerful tool for identifying operational concerns to optimize the customer experience.
Send and receive messages in real-time to deliver a superior customer experience. Quickly engage internal teams to respond to customer issues across multiple channels more effectively. All from a intuitive and unified team inbox.
Measure customer sentiment and recover those at-risk in real-time across multiple touch points. Engage your staff by gamifying the experience with scoreboards showcasing real-time customer experience data in order to continuously deliver industry leading service.
Get access to customer insights, determine trends, and identify issues by hour, day, shift, and more – to improve operations. Use insights to strategically invest in items that will have the greatest positive impact on the customer experience, loyalty, and revenue.
“As one of the largest golf and conference resorts in Europe with over 600 rooms across three properties, we handle many guest requests each day. With Loop, we can respond to guest’s needs whenever and wherever they are on the property. It is easy for the guest and our staff to use, and we consider it to be an essential tool for delivering a five-star experience overall.”