At the heart of Loop® is our unified inbox where you can receive and respond to messages, view insights from customer surveys, communicate internally with other team members, and access a wealth of data from our analytics suite.
With the Loop Messenger™ suite, you can easily communicate with customers on their preferred channel. From basic SMS conversations to a unified inbox supporting multiple channels including: Facebook Messenger, WhatsApp, WeChat and more, Loop Messenger™ ensures your customer’s communication preferences are always number one.
Unleash your true customer experience potential. With Loop Pulse™, you can measure the customer experience from various touch points such as websites, post-visit emails, or on-site kiosks and apps. You can measure a single location or every touch point along their journey with you – the choice is yours.
Understand your real-time customer service performance to maximize revenue. With innovative natural language processing, rich reporting capabilities, as well as trending topics and sentiment analysis, Loop is a powerful tool for identifying operational concerns to optimize the customer experience.
“As one of the largest golf and conference resorts in Europe with over 600 rooms across three properties, we handle many guest requests each day. With Loop, we can respond to guest’s needs whenever and wherever they are on the property. It is easy for the guest and our staff to use, and we consider it to be an essential tool for delivering a five-star experience overall.”