Automotive

Loop® helps to deliver a better overall service experience, can help improve your manufacturer survey scores, and supports stronger customer relationships to increase loyalty.

Imagine Having

Faster Response Times

Decrease the amount of time it takes to respond to customer inquiries, regardless of the channel they choose to message you on.

Better Service Reviews

Gain knowledge of any service-related issues and recover at-risk customers, before they express their dissatisfaction elsewhere.

Improved Service Delivery

Collect feedback from various locations and better understand customer preferences, to tailor and improve your service offering.

"With Loop, it’s allowed us an additional opportunity to connect to our customers, gain the insights we need to understand their experience throughout their journey and to improve the areas that matter most to them and further build their loyalty."

How We Can Help

Target Customers

Collect specific feedback from key customer segments related to products and services to grow revenues, or simply to engage with offers and promotions.

Capture The Online Shopper

Bring more customers into your dealership by engaging them through online channels like Facebook and Twitter via a single unified platform.

More Efficient Operations

Coordinate appointments and services with customers across multiple channels and immediately connect your teams and departments to assist and respond.

Measure Customer Loyalty

Inquire about your customer’s experience with timely post-sale or service NPS surveys – providing timely insights to improve service and customer loyalty.

Maintain Relationships

Connect with customers on their terms and via their channel of preference, to create a strong relationship where they can easily communicate with you and stay engaged.

Build a Productive Team

Get timely feedback on team members in terms of service delivery. Use feedback to engage your team with focused training to improve productivity and service quality.

Key Benefits

Get More Customers In Front Of Inventory

  • Allow customers to connect with you across multiple online channels – to engage and educate in real-time on your inventory.
  • Engage the online shopper in the moment of truth and schedule a showroom appointment.
  • Increase the level of customer engagement beyond simply filling out a form and move towards building a longer-term connection with the customer.

Increase Customer Satisfaction

  • Retain customers and build fortified relationships through timely and personalized engagement.
  • Deliver faster and better service, resulting in happier customers.
  • Send in-moment surveys to measure the experience and recover at-risk customers in real-time.
  • Customer issues can be heard and resolved promptly before reaching social channels, increasing the likelihood to return.

Engage Sales and Service Teams

  • Engage the sales and services teams by gamifying the experience to promote excellence in service delivery.
  • Promote continuous self-improvement tied to customer service goals and create a customer-first culture.
  • Access rich reporting tools to understand areas to improve the customer experience, and engage your team with the focused training and support they need to improve.

Key Features

Unified Team Inbox

Respond to customer feedback and comments on a unified company platform. The Loop Inbox™ is accessible to assigned team members on desktop, mobile and tablet devices – meaning you can share feedback and loop in the right team members in real-time.

Measure Everywhere

Measure every step of the customer journey and compare your team’s performance across multiple touch points. Whether you want to measure performance by physical location or online, you can measure everywhere and use insight to enhance overall service.

Analytics & Reporting

By analyzing every message, its source, time to respond, and customer sentiment, you gain real-time insights. As a result, you can understand what is enhancing and hindering customer experiences while improving operations.

Improve NPS Results

Track your customer’s likelihood to recommend your brand by measuring sentiment, isolate areas of weakness, and improve operations to enhance the overall experience. Recover at-risk customers before they can do damage on social media or rating sites.

Internal Tagging

Alert other team members of conversations they need to act upon by using our internal tagging feature. You can assign conversations to a department or a specific team member, ensuring they are looped in and ready to respond to the customer’s needs in real-time!

Real-Time Escalations

Always ensure a timely response to every customer with the Loop escalations feature. Whether you receive a direct message or feedback, the escalations feature can alert the right team member based on the nature of the request, team member availability, and seniority.

Trusted and Experienced

Over 10 Years of Experience

We are industry leaders, backed by the global business expertise of Wesley Clover and Verizon Ventures.

More Than 1,000 Locations

We process millions of messages and collect data across multiple customer touchpoints each day, with a 99.9% uptime record.

In Over 20 Countries

A global client and partner network means we know how to service the needs of today’s enterprise clients and their customers.
 

See the Loop Platform Live, Request a Demo