BlazeLoop

BlazeLoop™ Customer Engagement Solutions captures real-time customer input from a variety of sources, such as social media, mobile apps, text, web, email, etc., and makes it actionable by directing it to front-line staff for engagement, action, resolution and operational improvement. Metrics are centrally tracked and available in real-time reports to all levels of management, holding the front-line staff accountable for improving loyalty and the experience for the next customer through the door. By helping companies transform customer input into action, resolution and follow up, BlazeLoop turns employees into active supporters, customers into advocates, and great customer experiences into repeat business and referrals.

Transform Customer Input into Action

BlazeLoop addresses the growing need for customers  to provide feedback to their brands via social media. Research from eMarketer highlights this trend where 64% of social media users indicated that more responsive brands on social networks would benefit from greater loyalty and purchasing. As an added challenge, today’s social-savvy customers wield a powerful influence over their peers with the ability to post dissatisfaction through social networks that may reach tens to hundreds of thousands of people, all in just a few quick key strokes. The level of influence can have a lasting impact on a company’s brand loyalty.

Engage, Act and Resolve in Real-Time

BlazeLoop gives brands and business owners the ability to capture real-time customer input about their experiences and transform them into action for improving customer satisfaction and operations across locations. BlazeLoop makes social-mobile media work to your company’s advantage, by making it actionable and directing relevant customer input to front-line staff who can engage, act, and resolve customer issues in real-time.

Turn Happy Customers into a Competitive Edge

It is that immediacy to act on meaningful customer feedback that results in stronger customer relationships, repeat business, positive word of mouth, and ultimately, turning happy customers into a true competitive edge.