Loop® for Hospitality
Build an emotional connection with your guests.
Today’s guests want to engage with you on their terms and are embracing self-service technology faster than ever. They desire the ability to have their needs fulfilled at their fingertips using the mobile device of their choice. Speed and reliability in responding to their requests is the new benchmark every hotelier must be able to meet. The award-winning Loop® hospitality solution helps you engage with your guests, increase revenue, and improve operations — all through your guest’s personal mobile device.
Loop Messenger™ provides a one-on-one dialogue stream via the guest’s personal mobile device, enabling hoteliers to save and retain at-risk guests before they leave the property.
A Winning Combination
A Superior Guest Experience
Your guests can use Loop OnDemand™ to easily order items requiring immediate fulfillment, or chat with team members using Loop Messenger™ for more specialized requests.
Visibility and Transparency
Real-time status updates let your guests know when their needs have been acknowledged and fulfilled, helping you to manage their expectations while encouraging strong team response rates.
Insight Into Guest Sentiment
Loop® measures the temperature of the guest to determine if they’re happy, neutral, or dissatisfied, while also tracking how quickly your team responds to and fulfills requests.
More Loyal and Satisfied Guests
Loop OnDemand™’s ease-of-use and automated request routing, paired with Loop Messenger™’s personalized service, results in an increase in returning guests who are happier and more loyal.
With Benbria®, we have more visibility into ‘at-risk’ guests, which allows us to win them over by addressing their requests and comments while they are still on our property.
Regional Director of Operations, InterContinental San Francisco
Your Guests Love Loop®
“We have had 5 star treatment from all of the staff here. We also love the LOOP!! What a super quick way to get immediate, personalized help just using your phone or tablet!!” Read More
“The LOOP allows for the managers to respond very quickly to inquires... much better than complaining afterwards when back at home as nothing gets resolved that way.” Read More