Blog

Meet the Team: Natalie Bergman

Our Meet the Team series introduces the amazing members of the Benbria family, the fascinating work they do here, and their thoughts on the ever-evolving hospitality industry. For...

4 Signs of Low Employee Morale in Your Hospitality Business

We’ve written often in the past about the importance of employee engagement. This topic is important to us because we know employee morale is a crucial factor in a brand’s success....

6 Reasons Your Restaurant’s Best Employees Quit

High turnover is an unfortunate reality in the restaurant industry. In the US in 2016, it was more than 70 percent. While turnover is an inevitability in the business, It doesn’t...

How Hotel Messaging Encourages Direct Bookings

Hotels today are facing challenges from many corners. Although more people are traveling than ever, services such as Airbnb and VRBO are slowly but surely leaching market share...

4 Reasons Real-Time Guest Feedback Can Help Your Restaurant

Customer satisfaction surveys and net promoter scores aren’t new concepts in the restaurant world. Many brands today ask their guests to offer feedback so they can learn what...

CONTEST: Gotta Get Away in May on Instagram

May is the month that launches a summer of long weekends. It’s that time of year when winter melts into spring — perfect for a day of pampering at a hotel spa or exploring...

April’s Hospitality Headlines: Hotels Fight Back Against Airbnb

As Airbnb continues to grow, so, too, does the hospitality industry continue its battle with the home sharing giant. Between lobbying governments and making tweaks to the guest...

12 Surprising Facts About Hotels and the Sharing Economy

Hotels are concerned that Airbnb is taking a big piece of the hospitality pie, so much so that hotel associations are even taking their fight to the government to demand stronger...

Tips and Tools: Motivate Your Team With Loop

Employee engagement is an oft-overlooked aspect of business success. We’ve talked a lot on our blog about the financial impact of low employee engagement, which includes turnover...

Meet the Team: Amy Allen

Our Meet the Team series introduces the amazing members of the Benbria family, the fascinating work they do here, and their thoughts on the ever-evolving hospitality industry. For...

How to Make Your Hotel’s Technology Easy for Your Guests

Your guests want technology to be a part of their hotel stay. Technology is no longer a luxury or an amusing diversion from everyday life; on the contrary, it’s inextricably twined...

How to Achieve Five-Star Status at Your Hotel

For many hotels, five-star status is elusive. The first and most obvious reason is that various awarding bodies have different standards of excellence. According to the Forbes Travel...