Loop® is not a survey. Loop is an operational tool that empowers you to connect and communicate with your customers in real-time, capture their input and requests via mobile, and direct them to management and front-line staff for action, response and closure. The result: mobile customer engagement that helps companies improve business operations on-the-spot, enhance customer satisfaction, recover at-risk customers, increase sales conversion rates, and improve online ratings. Get in the Loop. Close the Loop. Stay in the Loop.