Tips and Tools: The Loop Inbox™ App

Over the past several years, we’ve been constantly enhancing our platform to provide you and your team with the best experience possible.

This week at Benbria, we are proud to announce the launch of the Loop Inbox™ App. A multi functioning application that streamlines the process of customer communication and team accessibility.  

In this tips and tools post we break down the Loop Inbox application and the steps to download your app today:

The Loop Inbox App

The Loop Inbox is your one stop destination for managing customer conversations, reviewing feedback from surveys, and recovering those at risk. For your team members and managers, it is where you can access all customer messages and requests, to make accessing core functionality of the platform more mobile.

The Loop Inbox app was designed with simplicity and ease of use in mind. From it, your team members can directly access customer messages and requests without having to type in a specific URL to their smartphone browser or look for a specific portal on their tablet. Instead, your team members can the Loop Inbox on their personal smart device..

All aspects of the Inbox have been made mobile responsive. This allows team members to easily navigate through messages, read notes from other team members, and so much more. For example, features like a page Toggle Menu have been made more mobile friendly by transforming into pull up a menu at the bottom of your mobile screen.

With the launch of the Loop Inbox app, your team will experience a simple yet effective layout to make their experience more enjoyable and efficient. If team members have easier access and can respond more promptly, customers are ensured a more timely and valued experience.

How You Can Download it Today

The Loop Inbox App is available for Apple and Android users.

To download the Loop Inbox app access Google Play or the Apple Store or click the images below to download the app now:

To login into the Loop Inbox app, provide your account name (“_____”.blazeloop.com), username, and password!

One you are logged in, you can start using the app as you would the Loop Inbox. Here is a snippet of what the Android experience will be like for team members:

Here is a snippet of what the Apple experience will be like for team members:

For more information on the Loop Inbox and how to navigate through it, you can access our Knowledge Base by clicking here.

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The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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