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Texting
High Tech Hotels
These days, technology in hotels is no longer an option. Travellers expect to be connected at every point of their journey.  According to Expedia, 60 percent of travelers would be unwilling to go on vacation without a mobile device, and 30 percent of hotel guests would rather use text to order an amenity from the...
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Stats About Guest Data
In today’s digital world, where consumers are bombarded by hundreds, if not thousands, of ads every single day, traditional methods of attracting travelers to your hotel are less effective than they used to be. Offering an exceptional guest experience, often by tailoring products and services to each guest’s unique interests, is the way forward —...
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Texting vs Messaging
In a world teeming with various methods of digital communication, it can be difficult to understand the difference between messaging and texting. This confusion is understandable. They serve the same purpose — that is, the instant transmission of a message to a recipient — but the two channels are distinct from each other as well....
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Employee Morale
We’ve written often in the past about the importance of employee engagement. This topic is important to us because we know employee morale is a crucial factor in a brand’s success. When employee morale is low, it can have a detrimental effect on the company’s bottom line. Gallup has estimated that the cost of low...
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Direct Bookings
Hotels today are facing challenges from many corners. Although more people are traveling than ever, services such as Airbnb and VRBO are slowly but surely leaching market share from hotels. On top of that, OTA websites such as Booking.com and Expedia are charging sizeable commission rates to distribute hotel rooms, while at the same time...
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Technology Easy for Guests
Your guests want technology to be a part of their hotel stay. Technology is no longer a luxury or an amusing diversion from everyday life; on the contrary, it’s inextricably twined with everyday life. When your guests set foot on your property, they want access to technology that can make their stay more comfortable and...
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Hotel Status
For many hotels, five-star hotel status is elusive. The first and most obvious reason is that various awarding bodies have different standards of excellence. According to the Forbes Travel Guide (formerly known as the Mobil Travel Guide), which has been awarding hotels their stars since 1958, five-star hotels “are outstanding, often iconic properties with virtually...
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Data Benefit Hotel
Data. Most brands covet it, but consumers aren’t always willing to part with it — and those who unknowingly part with it are sometimes less than pleased when brands use it. Nevertheless, brands must acquire as much of it as they can if they want to differentiate themselves from their competition. Hotels that are maximizing...
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Shift Reporting
Applicable Product(s): Pulse Fast casual restaurants can use Loop kiosks to collect ratings on key metrics and solicit comments from guests. These kiosks allow guests to offer feedback on the quality of food, service, cleanliness, or any other metrics that are relevant to your business. The guest responses are tallied up and displayed on a scoreboard...
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Improve Hotel Service
As any hotelier worth his salt knows, guest service is the bread and butter of the hospitality industry. Thanks to the power of social media and the audience it affords, a single dissatisfied guest can have a disastrous effect on the reputation of the hotel she has just stayed at. More than ever, it’s necessary...
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