Tag

Restaurants
Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...
Continue Reading
  Having a customer feedback kiosk is the first step to creating an unforgettable user experience, however, choosing the right vendor can be tricky. You need a kiosk vendor that will not only generate results but also optimize performance, and create a positive customer experience. In order to aid your search for the perfect customer...
Continue Reading
The survey presented on your brand’s Loop Pulse™ kiosk or mobile experience is a critical component of driving program success. The questions you ask determine the insights you gain from your consumers, therefore it’s imperative you create a survey that’s quick to fill out yet impactful. Here are our tips and tools to creating an...
Continue Reading
Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...
Continue Reading
Sometimes, if your organization is large enough, having effective internal communication can be tricky; Multiple channels, hundreds of notifications from guests, designating tasks to specific teams, it can get a little chaotic. But it doesn’t have to. With Loop®’s internal chat tool, team members can foster better collaboration and responses to suit guest needs. It’s...
Continue Reading
Within the past decade text messaging has been engraved into our culture. From sending a quick text to friends to scheduling restaurant reservations, it’s a form of communication that comes so easy to us, and that we have become accustomed to use daily. Texting however, isn’t just a tool for leisure but a huge business...
Continue Reading
Keeping your hotel’s operations organized is tough work. There are many moving parts to coordinate, and with dozens, if not hundreds, of guests making requests of your staff, it’s important to have a system in place to manage it all. If you’re using Loop, the platform can help you do just that. One of Loop’s...
Continue Reading
  Every business in every industry has its own unique needs and challenges. Because of this, the metrics that one business tracks will be different from those that are important to its neighbor, even if they’re operating in the same industry. For instance, a business with a strong company culture may be less focused on...
Continue Reading
  Like almost every industry in the world, the restaurant sector has been heavily impacted by the break-neck speed of technological innovation. Consumers now expect, if not demand, that businesses cater to their appetite for restaurant technology. We’ve compiled some statistics that will help you understand restaurant technology and what restaurant guests want from the dining experience....
Continue Reading
  Maintaining good QSC (quality, service, and cleanliness) is one of the top concerns for most restaurant brands. After all, great food, friendly service, and a spotless store are the factors that keep guests coming back. Maintaining all three of these factors to guests’ standards can be difficult, however, given the many variables and moving...
Continue Reading
1 2

The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

Subscribe

Latest Insights

How To Attract Millennials To Your Retail Business
August 14, 2018By
How to Create Engaging B2C Social Media Content
August 7, 2018By
Automating the Customer Experience In Your Restaurant
July 31, 2018By