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Restaurants
Over the years, customer satisfaction surveys have become a critical component of restaurant success. As proven by Gartner Research, companies that actively engage in listening to their customers through feedback, spend 25% less on customer retention than those that don’t. It’s a great opportunity to support your customers and boost your bottom line. ______ Obtaining...
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Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...
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As an IT professional, having a customer feedback kiosk in place at your establishment is the first step to creating an unforgettable user experience. However, choosing the right solution provider can be a tricky undertaking. You need a kiosk solution provider that will not only generate results but also optimize performance, and create a positive customer...
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The survey presented on your brand’s Loop Pulse™ kiosk or mobile experience is a critical component of driving program success. The questions you ask determine the insights you gain from your consumers, therefore it’s imperative you create a survey that’s quick to fill out yet impactful. Here are our tips and tools to creating an...
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Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...
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Sometimes, if your organization is large enough, having effective internal communication can be tricky; Multiple channels, hundreds of notifications from guests, designating tasks to specific teams, it can get a little chaotic. But it doesn’t have to. With Loop®’s internal chat tool, team members can foster better collaboration and responses to suit guest needs. It’s...
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Within the past decade text messaging has been engraved into our culture. From sending a quick text to friends to scheduling restaurant reservations, it’s a form of communication that comes so easy to us, and that we have become accustomed to use daily. Texting however, isn’t just a tool for leisure but a huge business...
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Keeping your hotel’s operations organized is tough work. There are many moving parts to coordinate, and with dozens, if not hundreds, of guests making requests of your staff, it’s important to have a system in place to manage it all. If you’re using Loop, the platform can help you do just that. One of Loop’s...
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  Every business in every industry has its own unique needs and challenges. Because of this, the metrics that one business tracks will be different from those that are important to its neighbor, even if they’re operating in the same industry. For instance, a business with a strong company culture may be less focused on...
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Like almost every industry in the world, the restaurant sector has been heavily impacted by the break-neck speed of technological innovation. Consumers now expect, if not demand, that businesses cater to their appetite for restaurant technology. We’ve compiled some statistics that will help you understand restaurant technology and what restaurant guests want from the dining experience. Seventy...
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The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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