Increasing online reviews for your product or service is a great way to spread brand awareness and improve overall adoption or customer traffic. For your business, reviews can help pinpoint problems and also encourage exceptional service by recognizing team members. For your customers, reviews can help them determine which product or service best fits their...Continue Reading
Having a customer feedback kiosk is the first step to creating an unforgettable user experience, however, choosing the right vendor can be tricky. You need a kiosk vendor that will not only generate results but also optimize performance, and create a positive customer experience. In order to aid your search for the perfect customer...Continue Reading
Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...Continue Reading
As automation technology becomes more and more sophisticated, brands are increasingly turning to self-service kiosks to give their guests additional options for purchasing products, delivering feedback, and checking into hotels. Their motivation is two-fold: first, to give guests a convenient method to complete a purchase or check in to their hotel, and second, to cut...Continue Reading
Every business in every industry has its own unique needs and challenges. Because of this, the metrics that one business tracks will be different from those that are important to its neighbor, even if they’re operating in the same industry. For instance, a business with a strong company culture may be less focused on...Continue Reading
According to Food Business News, the restaurant industry is facing a decline in traffic. The reasons for this are various. Chicago Business exclaims rising menu prices are putting consumers off. Fortune Magazine points to economic uncertainty and the 2016 presidential election. Whatever the culprit, it’s clear that restaurants have to do something to draw new guests and win...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.