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Q&A
Gray Shealy is the Director of Hospitality Management at Georgetown University. Formerly an executive at Starwood Hotels, Shealy brings his wealth of experience to the classroom as he guides the hoteliers of tomorrow in their future careers. He sat down to talk to us about his transition into academia and his predictions for hospitality in...
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As president and founder of SGEi, Shane Green collaborates with his clients’ C-level executives to craft customer experience and employee engagement strategies that support brand promises. He leads SGEi’s team of operations, human resources, and training professionals: together, they inspire brands to deliver exceptional internal and external experiences that create brand advocates and loyal customers....
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Shannon Bedard is the Senior Vice President and Founding Partner of Digital Alchemy, a CRM solutions provider that creates one-of-a-kind products for hospitality clients around the globe. She sat down to talk to us about Digital Alchemy’s mission, how guest engagement drives revenue, and what Digital Alchemy’s new partnership with Benbria means for the hospitality...
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Jan Freitag is the Senior Vice-President of Lodging Insights at hospitality data firm STR. Through his column at Hotel News Now and his many appearances at industry conferences, he offers insights into RevPAR, occupancy rates, and other data-related issues pertaining to hotels. He sat down for a Q&A with us to discuss the data and...
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Lawrence Horwitz is the Executive Director of Historic Hotels of America and Historic Hotels Worldwide, both official programs of the National Trust for Historic Preservation. With more than six years of experience leading the Historic Hotels organization, he offers his unique perspectives on what makes its more than 500 historic hotels in 28 countries special,...
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Since joining Preferred Hotels & Resorts in 2004, Lindsey Ueberroth, the President and CEO, has been integral in shaping the company’s image as an iconic global hospitality brand. She sat down to talk to Benbria about the company’s recent rebranding, the evolution of technology in luxury travel, and her tips for offering guests an exceptional...
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After a career spent turning around troubled restaurants, Glen Helton is now the CEO of Kudu, a highly-successful fast-casual food chain based in Saudi Arabia. He sat down to talk to us about the lessons he’s learned throughout his career and what it takes to helm a restaurant chain halfway across the world. Q: Your...
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The founder of the International Luxury Hotel Association (ILHA) and one of the hospitality industry’s most influential figures, Barak Hirschowitz has accumulated a wealth of knowledge about hotel management over his career. He tells us why he started the ILHA, what the word “grand” means to him, and the lessons he’s learned throughout his career. Q:...
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When it comes to the hospitality industry, Rohit Verma, Ph.D., knows his stuff. A professor of Service Operations Management at Cornell’s School of Hotel Administration and executive director at the Cornell Institute for Healthy Futures, Verma has spent his career researching everything from service design to quality management to operations and marketing. We asked him...
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