Tag

Messaging
Social media has been dominating the business world for several years. Whether  used as a tool for communication or monitoring customer sentiment, utilizing social media to some capacity in this day and age is commonplace. According to a Hootsuite and a We Are Social report, there are around 3.028 billion active social media users around...
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When integrating the Loop® Platform into your business, the Loop® Conversations page is going to be your one stop destination for communicating with your customers. Whether they’re asking a question, expressing a concern, or leaving a friendly note, the Loop Conversations page makes it easy and efficient to respond to messages. In order to help...
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The Loop Out-of-Office (‘OoO’) feature is a reactive tool to alert customers when team members are unavailable. With it, your team can better manage customer expectations to response times, facilitate Loop Messenger™ with limited team resources and lastly, track employees on/off hours. This not only benefits the operational aspect of running a business but also...
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In today’s world, the quality of customer service you provide can make or break your brand. In a recent Vision Critical study, 97 percent of global consumers cited customer service as a very important factor in their brand choice and loyalty. This means providing superb customer service is imperative to ensuring your guests not only...
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In a recent study,  Columbia University found the likelihood of turnover at an organization with great company culture is 13.9%, whereas job turnover at businesses with poor or no company culture is 48.4%. Retaining employees is an imperative feature of any competitive business, you want your good employees to stay, but you also want them to be happy...
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As a hotel, it’s your duty to ensure your guests are happy and getting the best service that you can offer. That means receiving and fulfilling requests in a timely manner. Whether it be an extra pillow or luggage assistance, your staff should have a perfected system to receive, fulfill, and update guests on the...
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While you may think that Loop Messenger™ and OnDemand™ are reactive tools for guest engagement, the group messaging feature is the proactive tool for your team to engage guests. Whether you want to broadcast a message out to your entire staff, to all guests, a segmented group, or a single individual, Loop®’s group messaging feature can...
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Today’s consumers are more digitally savvy then ever before, in fact, according to a Statista survey, there are approximately 3.58 billion people on the Internet today. An online presence is vital to running a successful business. It showcases to your target audience what you have to offer while also strengthening your marketing reach. In order...
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TripAdvisor is one of the best-known names in travel. Sixty-seven percent of travelers check its reviews a few times a month or more, and 53 percent of travelers won’t commit to booking until they’ve read reviews. On top of that, 83 percent of travelers say TripAdvisor reviews make them more confident in their travel decisions....
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In omni-channel communication, texting is perhaps the most overlooked method — but it shouldn’t be. According to Neilson’s: The Mobile Consumer Report, texting is the most frequently used data service in the world, with 86 percent of smartphone owners using it versus only 28 percent who use instant messaging. People largely prefer texting because they can...
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