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Messaging
Maid working at a hotel and doing the bed wearing a facemask
Contactless communication and guest messaging have become both the present and future of business and customer interaction. Deterring unnecessary physical contact, it helps build relationships and improve revenue flow without sacrificing peace of mind.  For hotels, this form of communication has become paramount. As restrictions slowly lift and guests feel more at ease travelling, it’s...
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Social media has been dominating the business world for several years. Whether  used as a tool for communication or monitoring customer sentiment, utilizing social media to some capacity in this day and age is commonplace. According to a Hootsuite and a We Are Social report, there are around 3.028 billion active social media users around...
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When integrating the Loop® Platform into your business, the Loop® Conversations page is going to be your one stop destination for communicating with your customers. Whether they’re asking a question, expressing a concern, or leaving a friendly note, the Loop Conversations page makes it easy and efficient to respond to messages. In order to help...
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The Loop Out-of-Office (‘OoO’) feature is a reactive tool to alert customers when team members are unavailable. With it, your team can better manage customer expectations to response times, facilitate Loop Messenger™ with limited team resources and lastly, track employees on/off hours. This not only benefits the operational aspect of running a business but also...
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In today’s world, the quality of customer service you provide can make or break your brand. In a recent Vision Critical study, 97 percent of global consumers cited customer service as a very important factor in their brand choice and loyalty. This means providing superb customer service is imperative to ensuring your guests not only...
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In a recent study,  Columbia University found the likelihood of turnover at an organization with great company culture is 13.9%, whereas job turnover at businesses with poor or no company culture is 48.4%. Retaining employees is an imperative feature of any competitive business, you want your good employees to stay, but you also want them to be happy...
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As a hotel, it’s your duty to ensure your guests are happy and getting the best service that you can offer. That means receiving and fulfilling requests in a timely manner. Whether it be an extra pillow or luggage assistance, your staff should have a perfected system to receive, fulfill, and update guests on the...
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With a new look and feel to the Loop Inbox, we thought it only fitting to design this tips and tools post to break down everything you need to know about the group messaging feature and how you can leverage it to maximize guest and staff engagement. The group messaging feature is a proactive way...
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TripAdvisor is one of the best-known names in travel. Sixty-seven percent of travelers check its reviews a few times a month or more, and 53 percent of travelers won’t commit to booking until they’ve read reviews. On top of that, 83 percent of travelers say TripAdvisor reviews make them more confident in their travel decisions....
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Keeping your hotel’s operations organized is tough work. There are many moving parts to coordinate, and with dozens, if not hundreds, of guests making requests of your staff, it’s important to have a system in place to manage it all. If you’re using Loop, the platform can help you do just that. One of Loop’s...
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