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Hotels
Keeping your Loop Pulse™ collateral fresh and up to date is important to engaging guests and ensuring consistent use of the system. The way you portray your brand can be a deciding factor for the customer as to whether they want to provide feedback, so it’s important to make sure that collateral around your venue...
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The Loop Out-of-Office (‘OoO’) feature is a reactive tool to alert customers when team members are unavailable. With it, your team can better manage customer expectations to response times, facilitate Loop Messenger™ with limited team resources and lastly, track employees on/off hours. This not only benefits the operational aspect of running a business but also...
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In today’s world, the quality of customer service you provide can make or break your brand. In a recent Vision Critical study, 97 percent of global consumers cited customer service as a very important factor in their brand choice and loyalty. This means providing superb customer service is imperative to ensuring your guests not only...
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  Having a customer feedback kiosk is the first step to creating an unforgettable user experience, however, choosing the right vendor can be tricky. You need a kiosk vendor that will not only generate results but also optimize performance, and create a positive customer experience. In order to aid your search for the perfect customer...
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The survey presented on your brand’s Loop Pulse™ kiosk or mobile experience is a critical component of driving program success. The questions you ask determine the insights you gain from your consumers, therefore it’s imperative you create a survey that’s quick to fill out yet impactful. Here are our tips and tools to creating an...
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Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...
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TripAdvisor is one of the best-known names in travel. Sixty-seven percent of travelers check its reviews a few times a month or more, and 53 percent of travelers won’t commit to booking until they’ve read reviews. On top of that, 83 percent of travelers say TripAdvisor reviews make them more confident in their travel decisions....
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In omni-channel communication, texting is perhaps the most overlooked method — but it shouldn’t be. According to Neilson’s: The Mobile Consumer Report, texting is the most frequently used data service in the world, with 86 percent of smartphone owners using it versus only 28 percent who use instant messaging. People largely prefer texting because they can...
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These days, it seems like there’s an app for everything. As reported by Statista, as of 2017 there are nearly 3 million apps in the Google Play store, more than 2 million in the Apple App store, and more than 1 million between the Windows, Amazon, and BlackBerry app stores. Although games are by far the most popular apps...
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Online chat systems have been around since the 1970s — the first, called Talkomatic, was invented at the University of Illinois for use on the PLATO computer-assisted instruction system — but its application in a business-to-consumer capacity is a relatively recent development. Today, it is widely used by brands to answer customer service inquiries and...
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