Contactless communication and guest messaging have become both the present and future of business and customer interaction. Deterring unnecessary physical contact, it helps build relationships and improve revenue flow without sacrificing peace of mind. For hotels, this form of communication has become paramount. As restrictions slowly lift and guests feel more at ease travelling, it’s...Continue Reading
Hoteliers know that running their business is no simple undertaking. There are a number of moving parts in a hotel to consider such as timeliness to fulfill requests, amenity maintenance, sending guest reminders, room cleanliness, check in and out, valet options and so much more. Mix that with growing consumer demands and it can be...Continue Reading
Over the years, guest satisfaction surveys have become a critical component of the successful operations of the finest hotels and resorts around the globe. As proven by Gartner Research, companies that actively engage in listening to their guest’s feedback, spend 25% less on guest retention than those that don’t. Listening to your guests is a...Continue Reading
With the introduction of review sites and social channels, restaurants have become even more focused on the customer experience and driving loyalty through exceptional service. It’s important to find ways to ensure a positive brand experience so you not only deter negative feedback online, but also drive repeat business that maximizes your restaurant’s revenue. In...Continue Reading
In recent years, technological advancements have given people access to a wide range of products and services that are fast, uncomplicated, and tailored to their needs. This has created consumers who don’t just want any ordinary product or service, but one that is tailored to their unique needs. According to a Forbes survey, more than 85% of mobile marketers...Continue Reading
Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...Continue Reading
In today’s world, the quality of customer service you provide can make or break your brand. In a recent Vision Critical study, 97 percent of global consumers cited customer service as a very important factor in their brand choice and loyalty. This means providing superb customer service is imperative to ensuring your guests not only...Continue Reading
With a new look and feel to the Loop Messaging, we thought it only fitting to design this tips and tools post to break down everything you need to know about the group messaging feature and how you can leverage it to maximize guest and staff engagement. The group messaging feature is a proactive way...Continue Reading
As an IT professional, having a customer feedback kiosk in place at your establishment is the first step to creating an unforgettable user experience. However, choosing the right solution provider can be a tricky undertaking. You need a kiosk solution provider that will not only generate results but also optimize performance, and create a positive customer...Continue Reading
Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...Continue Reading
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