Whether you’re just getting started with your own CX program or looking to gather more funding for continued growth, in this blog, we’re detailing how you can establish a compelling business case for CX investment.Continue Reading
By Azure Collier Director of Brand Marketing Tripleseat Since almost 60 percent of hotel bookings occur online, it makes sense that your customers are using the Internet to research and find hotels to book for their business and leisure travel. Your hotel needs to be active online to attract the attention of potential customers and...Continue Reading
Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business. Continue Reading
Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.Continue Reading
It almost goes without saying that introducing bots to a hospitality setting has the potential for disaster, and hospitality professionals must be careful to balance this technology with the need for impeccable customer service. Here are a few ways to find that balance with hotel automation.Continue Reading
With many longterm stays, their guest-first approach ensures that everyone is treated individually, providing flexibility to create the perfect home away from home.Continue Reading
In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.Continue Reading
In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.Continue Reading
Today, in order to prepare you for the new year, we're taking a look at customer experience trends that emerged in 2020, that you can leverage for a prosperous new year.Continue Reading
In a recent study performed by Gartner, it was projected that ”2.19 billion consumers will use consumer messaging apps by 2019.” It goes without saying that messaging apps hold considerable value. Since the mid-2000’s the opportunity to connect with guests on a range of digital channels has grown substantially, proving to be more than just...Continue Reading
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