Tag

Hospitality
Keeping your Loop Pulse™ collateral fresh and up to date is important to engaging guests and ensuring consistent use of the system. The way you portray your brand can be a deciding factor for the customer as to whether they want to provide feedback, so it’s important to make sure that collateral around your venue...
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With the introduction of review sites and social channels, restaurants have become even more focused on the customer experience and driving loyalty through exceptional service. It’s important to find ways to ensure a positive brand experience so you not only deter negative feedback online, but also drive repeat business that maximizes revenue. In order to...
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In recent years, technological advancements have given people access to a wide range of products and services that are fast, uncomplicated, and tailored to their needs. This has created consumers who don’t just want any ordinary product or service, but one that is tailored to their unique needs. According to a Forbes survey, more than 85% of mobile marketers...
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Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...
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In today’s world, the quality of customer service you provide can make or break your brand. In a recent Vision Critical study, 97 percent of global consumers cited customer service as a very important factor in their brand choice and loyalty. This means providing superb customer service is imperative to ensuring your guests not only...
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While you may think that Loop Messenger™ and OnDemand™ are reactive tools for guest engagement, the group messaging feature is the proactive tool for your team to engage guests. Whether you want to broadcast a message out to your entire staff, to all guests, a segmented group, or a single individual, Loop®’s group messaging feature can...
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  Having a customer feedback kiosk is the first step to creating an unforgettable user experience, however, choosing the right vendor can be tricky. You need a kiosk vendor that will not only generate results but also optimize performance, and create a positive customer experience. In order to aid your search for the perfect customer...
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The survey presented on your brand’s Loop Pulse™ kiosk or mobile experience is a critical component of driving program success. The questions you ask determine the insights you gain from your consumers, therefore it’s imperative you create a survey that’s quick to fill out yet impactful. Here are our tips and tools to creating an...
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Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...
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Sometimes, if your organization is large enough, having effective internal communication can be tricky; Multiple channels, hundreds of notifications from guests, designating tasks to specific teams, it can get a little chaotic. But it doesn’t have to. With Loop®’s internal chat tool, team members can foster better collaboration and responses to suit guest needs. It’s...
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