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Over the years, employee engagement has proven its success in multiple facets of business operations. According to a Gallup poll, engaged employees are 21% more productive than their less engaged counterparts, 42% are more likely to produce a better quality product or service, and 37% are less likely to call in sick or be absent...
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Over the years, customer satisfaction surveys have become a critical component of auto dealership success. As proven by Gartner Research, companies that actively engage in listening to their customers through feedback, spend 25% less on customer retention than those that don’t. It’s a great opportunity to support your customers and boost your bottom line. ______...
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Over the years, customer satisfaction surveys have become a critical component of restaurant success. As proven by Gartner Research, companies that actively engage in listening to their customers through feedback, spend 25% less on customer retention than those that don’t. It’s a great opportunity to support your customers and boost your bottom line. ______ Obtaining...
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Over the years, guest satisfaction surveys have become a critical component of the successful operations of the finest hotels and resorts around the globe. As proven by Gartner Research, companies that actively engage in listening to their guest’s feedback, spend 25% less on guest retention than those that don’t. Listening to your guests is a...
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Increasing online reviews for your product or service is a great way to spread brand awareness and improve overall adoption or customer traffic. For your business, reviews can help pinpoint problems and also encourage exceptional service by recognizing team members. For your customers, reviews can help them determine which product or service best fits their...
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As an IT professional, having a customer feedback kiosk in place at your establishment is the first step to creating an unforgettable user experience. However, choosing the right solution provider can be a tricky undertaking. You need a kiosk solution provider that will not only generate results but also optimize performance, and create a positive customer...
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Providing your customers with a great experience can really set you apart from your competitors. According to a Gartner survey, organizations that take customer experience seriously will stand out from the noise and win loyal customers over. It’s imperative then to understand what consumers want and how to cater to their needs. Kiosks designed to...
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TripAdvisor is one of the best-known names in travel. Sixty-seven percent of travelers check its reviews a few times a month or more, and 53 percent of travelers won’t commit to booking until they’ve read reviews. On top of that, 83 percent of travelers say TripAdvisor reviews make them more confident in their travel decisions....
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Customer satisfaction surveys and net promoter scores aren’t new concepts in the restaurant world. Many brands today ask their guests to offer feedback so they can learn what is and isn’t working when it comes to the guest experience. This feedback is often used to gauge guest loyalty, improve service, and introduce new menu items...
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Like almost every industry in the world, the restaurant sector has been heavily impacted by the break-neck speed of technological innovation. Consumers now expect, if not demand, that businesses cater to their appetite for restaurant technology. We’ve compiled some statistics that will help you understand restaurant technology and what restaurant guests want from the dining experience. Seventy...
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The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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