In a recent study, Columbia University found the likelihood of turnover at an organization with great company culture is 13.9%, whereas job turnover at businesses with poor or no company culture is 48.4%. Retaining employees is an imperative feature of any competitive business, you want your good employees to stay, but you also want them to be happy...Continue Reading
Employee engagement plays a vital role in any successful business, but it is often overlooked in favour of elements that are considered more important to revenue generation. A disengaged workforce that isn’t loyal to their employers, however, can’t hope to inspire loyalty in customers. But don’t take it from us — we’ll let the experts...Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.