In this blog, we will explore strategies and best practices for leveraging outbound messaging effectively to create memorable experiences and foster customer loyalty, reduce churn and increase revenue.Continue Reading
When it comes to the hospitality industry, guest satisfaction is paramount. Hotels strive to create exceptional experiences that leave a lasting impression on their guests. It’s essential for hotels to focus not only on the guest experience while they are on property, but also consider their pre-stay and post-stay experiences. In this blog post we...Continue Reading
In this blog post, we will explore how survey feedback and messaging capabilities of Loop can assist hotels utilizing Tripleseat software in enhancing guest experiences and driving overall guest satisfaction.Continue Reading
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...Continue Reading
Customer experience (CX) programs encompass every touchpoint that a customer has with a brand. Everything from in-store experiences, customer support, and even social media. Social media has taken the 21st century by storm! It has changed everything from the way we communicate, share information and how we connect with friends, family and brands. It is...Continue Reading
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers. In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...Continue Reading
The past 5 years have been a whirlwind for customers and businesses alike. As we’ve taken the time to transition back to in-person experiences, the way that we show up and interact with each other has changed greatly.For many businesses, 2023 will be an extension of 2022 – keeping digital top of mind but finding ways...Continue Reading
Collecting and resolving complaints is an essential part of business. While collecting them helps you better understand the customer, resolving them effectively can help you recover experiences, build a solid reputation, and ultimately drive loyalty. So how can you resolve a complaint effectively? In this blog, we’re unpacking the multi-step process of dealing with customer...Continue Reading
The relationship between business and customer has changed greatly over the years. In the past, businesses held the power, offering their service or product without the need to consult customers. And while that may have worked in the early 2000s, today the modern customer holds the power. With increasing competition, competitive prices, and the ability...Continue Reading
As a long-term care home, your goal is to offer comfortable and safe living spaces that translate into great experiences. Because, with great experiences comes greater satisfaction, a pivotal role in the success of your care home. In this blog, to better understand the value of patient satisfaction we’re highlighting 5 ways it drives a direct...Continue Reading
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