Tag

Culture
Ancillary Student Services
In the ever-evolving world of higher education, universities and colleges are under increasing pressure to find innovative ways to improve the campus experience while boosting ancillary revenue. Ancillary revenue, the income generated by an institution from sources other than tuition, is vital for maintaining and enhancing campus facilities, services, and programs. In this blog post,...
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Woman holding floating 5 star reviews
In the ever-evolving world of business, the line between great and bad customer experiences is razor-thin. In an era where competition is fierce and consumer expectations are continually on the rise, delivering exceptional customer experiences has become paramount. But what exactly separates the great from the bad? In this blog, we’ll delve into the key...
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Company Culture
Customer experience has become a key differentiating factor in most companies. Companies should be fostering a customer-centric culture that prioritizes feedback, engagement and strives to continuously improve across all areas. Loop offers companies a platform to excel in these areas. This allows for both a positive customer experience and positive employee experience. In this blog...
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Businesses Using CX
The relationship between business and customer has changed greatly over the years.  In the past, businesses held the power, offering their service or product without the need to consult customers.  And while that may have worked in the early 2000s, today the modern customer holds the power. With increasing competition, competitive prices, and the ability...
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Customer Experience
Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. 
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Managing Customer Feedback
In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction.  
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Company Culture
In a recent study,  Columbia University found the likelihood of turnover at an organization with great company culture is 13.9%, whereas job turnover at businesses with poor or no company culture is 48.4%. Retaining employees is an imperative feature of any competitive business, you want your good employees to stay, but you also want them to be happy...
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Responding to Online Comments
In today’s world, dealing with online comments and reviews is just a part of everyday business. Whether on Facebook or TripAdvisor, it’s important that brands and their teams understand the etiquette of responding to comments online so your reputation is maintained and you avoid any negative backlash. With that, here are our 5 best practices...
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Successful Loyalty Strategy
Rewards programs still play an important role in hospitality, but increasingly, in a world of unlimited options, guests are looking for more from their hotels. Low room rates and affordable upgrades can be found by the dozen on any OTA website; these days, the traveler barely needs to build a relationship with a hotel to...
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