Customer Experience Management for

Restaurants

Access live and meaningful guest insights to make operational improvements, enhance the guest experience, and empower your frontline employees.

Imagine Having

Valuable Guest Feedback

Reduce friction for your guests and collect more feedback in-person during their visit. Quickly understand guest sentiment towards service delivery, food quality and a host of KPIs to make informed decisions.

Increased Repeat Visits

Motivate your frontline employees to deliver extraordinary customer experiences with a continuous feedback loop. Identify unsatisfied customers in real-time and turn them into brand advocates.

More Efficient Operations

Analyze your performance by location, schedules, time of day and against key benchmarks. Allocate resources to relevant training and areas that will improve your customer experience.

"Benbria is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit."

How We Can Help

Prioritize guest satisfaction

Our intuitive dashboards and visualization tools allow you to focus on guest satisfaction instead of struggling with data.

Exceptional Dining

Using insights from the entire guest journey you can tailor your restaurant experience to meet current and future expectations.

Feedback Equals Focus

Use guest feedback to improve the impact of employee training by focusing on what matters most – be it cleanliness, customer service, food preparation, and more.

Increase retention and loyalty

Improve the experience in real-time by having visibility into performance and the ability to resolve guest issues in-the-moment.

Build a Customer First Culture

Share live feedback, benchmarks, and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement.

Key Benefits

Engage More Guests

  • Engage guests before and after they visit to continuously keep your restaurant top of mind.
  • Become available on the guest’s preferred channel of communication, to solicit more engagement.
  • Keep a steady line of communication open to update customers on promotions and offers.

Higher Guest Satisfaction

  • Deliver faster and better service, resulting in happier guests.
  • Send in-moment surveys to measure the experience and recover at-risk guests in real-time.
  • Access rich reporting tools to understand areas to improve the guest experience and stay ahead of the competition.

More Efficient Operations

  • Your team can save time with auto-responses and templates to answer frequent questions from guests.
  • Stop swivel chairing between platforms and message with guests across multiple channels from a single unified team inbox.
  • Automatically tag and route messages and requests to the right team member or department, greatly reducing the need for an operator to intervene.

Key Features

Measure Everywhere

Measure every step along the customer journey and compare performance across multiple touch points. Whether you want to measure performance by physical location or online, you can truly measure everywhere.

A Guest-Centric Culture

Use daily reports and scoreboards to encourage friendly competition between teams and locations, to make every day at work more rewarding and foster a culture of service excellence.

Improve NPS Results

Track your guest’s likelihood to recommend your brand by measuring their sentiment and improving operations to enhance their overall experience. Recover those at risk before they can reach social media or review sites.

Engage At Key Moments

Receive and respond to messages from guests in a faster and more efficient manner. Manage social, in-app, SMS text, and email messages from a unified inbox, improving engagement.

Mobilize Team Members

Allow team members to access customer feedback and comments and respond to those at risk on a unified company platform. As a mobile app, your team can route feedback to the right people in real-time.

Trusted and Experienced.

Over 10 Years of Experience

We are industry leaders, backed by the global business expertise of Wesley Clover and Verizon Ventures.

More Than 1,000 Locations

We process millions of messages and collect data across multiple customer touchpoints each day, with a 99.9% uptime record.

In Over 20 Countries

A global client and partner network means we know how to service the needs of today’s enterprise clients and their customers.
 

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