Restaurants

Loop® helps you engage guests to understand where you stand in terms of service delivery, food quality, and the overall experience – with real-time capability to engage at-risk guests and increase loyalty. The result is improved service, more engaged teams, and more frequent guest visits.

Imagine Having

More Guest Conversations

Give guests a direct opportunity to engage, provide valuable feedback, and gain insights into improving the guest experience.

Increased Return Visits

Increase return visits by engaging and recovering at-risk guests in-the-moment while improving overall reviews on third-party sites.

More Efficient Operations

Use insight to drive more focused training, shift scheduling, and more. Set benchmarks and goals to improve service delivery.

"Benbria® is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit."

How We Can Help

More Accessible

Become accessible on a range of preferred channels and prompt conversations with a guest while they’re planning their visit or event.

Exceptional Dining

Using insights from the entire guest journey you can tailor your restaurant experience to meet current and future expectations.

Improve Training

Use real-time guest feedback to pinpoint specific areas for improvement and tailor team training to be more relevant and effective.

More Reservations

Engage with customers to drive more direct reservations within your app, by SMS text, on social messaging channels, and more.

Real-Time Feedback

Improve the experience in real-time by having visibility into performance and the ability to resolve guest issues in-the-moment.

Elevate Company Culture

Use gamification technology and benchmarks to create a culture that is customer-focused and promotes continuous service improvement.

Key Benefits

Engage More Guests

  • Engage guests before and after they visit to continuously keep your restaurant top of mind.
  • Become available on the guest’s preferred channel of communication, to solicit more engagement.
  • Keep a steady line of communication open to update customers on promotions and offers.

Higher Guest Satisfaction

  • Deliver faster and better service, resulting in happier guests.
  • Send in-moment surveys to measure the experience and recover at-risk guests in real-time.
  • Access rich reporting tools to understand areas to improve the guest experience and stay ahead of the competition.

More Efficient Operations

  • Your team can save time with auto-responses and templates to answer frequent questions from guests.
  • Stop swivel chairing between platforms and message with guests across multiple channels from a single unified team inbox.
  • Automatically tag and route messages and requests to the right team member or department, greatly reducing the need for an operator to intervene.

Key Features

Measure Everywhere

Measure every step along the customer journey and compare performance across multiple touch points. Whether you want to measure performance by physical location or online, you can truly measure everywhere.

A Guest-Centric Culture

Use daily reports and scoreboards to encourage friendly competition between teams and locations, to make every day at work more rewarding and foster a culture of service excellence.

Improve NPS Results

Track your guest’s likelihood to recommend your brand by measuring their sentiment and improving operations to enhance their overall experience. Recover those at risk before they can reach social media or review sites.

Feedback Equals Focus

Use feedback from guests to reduce your overall training costs and improve its impact, by focusing on what matters most – be it cleanliness, customer service, food preparation, and more.

Mobilize Team Members

Allow team members to access customer feedback and comments and respond to those at risk on a unified company platform. As a mobile app, your team can route feedback to the right people in real-time.

Engage At Key Moments

Receive and respond to messages from guests in a faster and more efficient manner. Manage social, in-app, SMS text, and email messages from a unified inbox, improving engagement.

Trusted and Experienced.

Over 10 Years of Experience

We are industry leaders, backed by the global business expertise of Wesley Clover and Verizon Ventures.

More Than 1,000 Locations

We process millions of messages and collect data across multiple customer touchpoints each day, with a 99.9% uptime record.

In Over 20 Countries

A global client and partner network means we know how to service the needs of today’s enterprise clients and their customers.
 

See the Loop Platform Live, Request a Demo