Case Studies

The best examples of leadership in omni-channel customer engagement comes from our amazing local and global clients. We have been perfecting the Loop® platform for 10 years and many of our clients have been with us since the beginning. Here is a sample of just some of the challenges we’ve been able to help our clients overcome with our award-winning platform!

A&W Canada sought to get guest feedback in a manner that was immediate for front-line staff and convenient for guests. This case study explains how Loop Pulse™ helped them do just that.

Celtic Manor Resort’s most significant challenge was managing guest issues before they left the property. Loop Messenger™ and Loop OnDemand™ helped them connect with guests and retain their loyalty.

Sandals Resorts wanted to empower their employees to resolve guest issues and encourage positive online reviews. With Loop Messenger™, they were able to do both and increase profitability in the process.

Royal Caribbean wanted to make their Royal Genies accessible to VIP guests at all times during their voyage. Learn how Loop Messenger™ put Genies at guest fingertips on land and at sea.