Motivate front-line staff, drive repeat business,
and gain insight into operational performance.
Loop Pulse™ is a mobile engagement solution that measures guest sentiment and allows you to communicate with and recover those at risk. Guests use the in-store kiosk or their mobile devices to rate the quality of their experience; ratings are displayed in real-time on a scoreboard to motivate front-line team members and help businesses identify operational strengths and weaknesses.
Benbria® is helping us establish a deeper personal
connection between our staff and our customers by
facilitating more feedback during their visit.
Senior Director Operating Excellence, A&W Canada
Loop® collects data on an hourly, shift, and daily basis, then condenses it into a report that shows dates and times where service and operations can be improved.
Deliver Higher Quality Service
Loop®’s electronic scoreboard provides insights that motivate front-line staff, creates a team environment focused on service quality, and enhances the guest experience.
Motivate and Retain Employees
The Loop® Scoreboard gamifies the work environment by providing real-time feedback on an employee’s performance, encouraging continuous self-improvement to exceed guest expectations.
Increase Guest Engagement
Instant and reliable two-way messaging means guests’ issues can be heard and resolved promptly, ensuring they leave the premises feeling more positive, satisfied, and willing to return.
The in-store kiosk collects data points and unbiased sentiment from your guests, providing real-time insight into your key operational metrics.
The Loop® Inbox manages all guest communications from both the Kiosk and Mobile applications and can be accessed by team members responsible for guest engagement.
Real-time guest feedback scores keep your front-line team aware of key operational metric performance, driving them to resolve issues and improve performance.
Analytics and Reports
Access mobile reporting dashboards, graphical reports, and a mounted scoreboard display to drive insights, improve service quality, and achieve more efficient operations.
The web app can be accessed by the guest’s mobile device to capture valuable feedback and comments on your performance from take-out, drive-through, and delivery service.
The Loop® Scoreboard makes every day at work more rewarding. You can incentivize top performers and encourage friendly competition between locations to keep staff focused on service quality.