Loop OnDemand

Fulfill guest requests quickly, drive more revenue, increase loyalty, go contactless

Loop’s on-demand guest requests help drive more revenue and improve operations. Create a tailored menu unique to your business and fulfill requests faster using the guest’s preferred channel.

Flexible, lifecycle-based menus to drive revenue throughout the entire guest journey

Loop provides full control over pre-stay and in-stay menu options. Drive more revenue with pre-arrival requests such as room upgrades, and in-stay requests such as amenities, all while improving operations and increasing loyalty.

Pre-stay requests

Define the request menu for pre-stay guests to limit what they can request on pre-arrival such as room upgrades, to drive more revenue.

In-stay requests

Define the request menu for in-stay guests once a room has been assigned, so requests can be fulfilled by hotel staff in-the-moment.

Real-time request status updates for your guests and team

Get notified in real-time as requests are being fulfilled by employees. Set guest expectations and reduce team and guest confusion through greater transparency.

Capture requests conversationally with chatbots

Leverage messaging channels such as SMS and WhatsApp to capture guest requests conversationally. Loop autoresponders collect relevant information to capture a request, leveraging the simplicity of natural language that the messaging channels provide.

Standalone or fully integrated with leading service optimization systems

Capture and fulfill requests as a standalone solution or optional integrate Loop OnDemand with leading service optimization systems to provide a seamless experience for your guests and your team.

Hospitality integrations

Integrate Loop OnDemand with leading hospitality service optimization and ticketing systems

Flexkeeping

Keep teams in-the-know with what’s happening around your hotel. With Flexkeeping you can connect various departments, organize workflow and obtain insight and analytics to maximize hotel performance for saved costs. 

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HotSOS

HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities to manage business operations. This includes handling guest incidents, scheduling preventative maintenance and more.

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KNOW Service

KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high-quality service and high staff productivity. Requests and complaints are logged either by hotel employees or directly by the guest using an interactive guest application.

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Key features

Everything that you need to capture and fulfill guest requests to drive more revenues and improve operations

Customizable menus

Create flexible menus and obtain full control over items such as options, constraints and graphics. Create separate menus based on the guest lifecycle, allowing you to dictate what options are available and when.

Location-based

Create menus for each unique location whether a specific property, restaurant or building. Each guest request is then sent to the correct location and team for fulfillment.

Real-time

Keep your guests up to date with the status of menu items requested. Updates are pushed in real-time between systems and devices to reduce confusion and set guest expectations.

Chatbot-enabled

Capture requests in guest conversations using chatbots on the guest’s preferred channel. Provide timely updates and ensure all options are communicated appropriately prior to being submitted. 

Fully integrated

Integrate Loop OnDemand with leading hospitality systems including service optimization and ticketing systems. Whether for back-of-the-house fulfillment to scale operations, we provide a seamless solution for guests and your team.

Standalone

Use Loop OnDemand as a standalone system to manage guest requests, most relevant to any business looking for a light-weight solution.

Interested in learning more about guest requests and contactless experiences?

Receive a personalized demo from a guest engagement specialist.