Loop CX

Measure the Customer Experience and Collect Feedback at Key Moments of Truth

Loop’s customer experience surveys are based on proven methodologies used to reduce churn, increase revenues and improve operations.

Measure Customer Loyalty, Satisfaction and Effort

Leverage industry-standard methodologies including NPS, CSAT and CES to measure the customer experience, reduce churn, increase revenue and achieve greater customer loyalty.

Net Promoter Score

Net Promoter Score (NPS) is a management tool that can be used to gauge loyalty.

Customer Satisfaction Score

Customer Satisfaction Score (CSAT) is a measurement of a customer’s satisfaction with a product or service.

Customer Effort Score

Customer Effort Score (CES) measures how much effort a customer has to exert to get an issue resolved, a request fulfilled, a product purchased/returned or a question answered.

Collect Customer Feedback Online and Offline

Collect feedback using online and offline channels, in-location. With Loop you can transition customers seamlessly between channels and ensure the experience in-location and online is consistent.

Customer Experience Dashboards Made Simple

Build custom dashboards for each role and location to ensure you obtain optimal insights from each touchpoint. Select from a suite of pre-defined visualizations or create a custom panel. Dashboards can be easily exported into PDF reports for additional productivity.

Capture Customer Sentiment and Uncover Trends With Text Analytics

Leverage advanced text analytics to capture customer sentiment, understand motivations, and uncover opportunities at-scale. It’s easy to surface trending topics and customer preferences, so your team can continue to evolve programs and employees are trained effectively. 

Key Features

Everything That You Need to Manage the Customer Experience and Collect Valuable Customer Insights

Heat Maps

Uncover issues by location and shift to better understand where revenue is being impacted and where customer churn is occurring. 

Text Analytics

Leverage Natural Language Processing (NLP) techniques to analyze unstructured data at-scale. With NLP, it is easy to cluster and visualize patterns to better understand the Voice of Customer (VoC).

Sentiment Analysis

Capture customer sentiment at-a-glance and understand their temperature before responding. With sentiment analysis, it is easy to surface areas of improvement with conversation reporting and analytics.

Access Control

Securely share your dashboards with the right team members and collaborate more efficiently and effectively.

Location-Based

Analyze data by location to better understand which establishments are most impacted. Compare your locations to set a performance benchmark for loyalty, satisfaction and effort.

Multi-Channel

Collect feedback through multiple channels including web, kiosk, SMS and email. Using multiple channels, it is easy to engage with customers at all relevant moments of truth both offline and online.

Interested in learning more about customer experience?

Receive a personalized demo from a customer experience specialist.



Related Products

Additional Solutions to Engage With Customers and Motivate Frontline Employees

A shared inbox for business text messaging

Loop Inbox

Business Messaging

With Loop Inbox, it is easy to follow-up with customers in real-time on the customer’s preferred channel of choice including SMS and email. Responses are pushed directly to the inbox along with the customer’s contact details so you can get the conversation started and improve response times.

Motivate employees in-location

Loop Scoreboard

Employee Motivation

With Loop Scoreboard, it is easy to share customer experience data with frontline employees in real-time. Frontline employees have the most impact on customer experience. With real-time awareness, frontline employees and managers can make immediate changes to strengthen the customer experience and improve operations.