Products

A complete suite of solutions powered by Loop

Select from multiple software, hardware and promoware solutions powered by Loop to collect, engage, respond, analyze, automate and integrate. Add additional capabilities and channels to your existing customer experience management and business messaging solutions.

Loop Platform - Powered by Loop

Software solutions powered by Loop

Applications

Our core applications include customer experience management and business messaging solutions which can be deployed together or independently
Deliver a better customer experience

Loop CX

Customer experience

Collect customer feedback and measure the customer experience including loyalty, satisfaction and effort by touchpoint.

A shared inbox for business text messaging

Loop Inbox

Business messaging

Engage with your customers on their preferred channel of choice to create loyalty and collaborate with your team more efficiently.

Additional Capabilities

Additional capabilities for your customer experience and business messaging solution
Fulfill customer requests

Loop OnDemand

Customer requests

Fulfill customer requests more quickly on any channel, drive more revenue and improve operations.

Motivate employees in-location

Loop Scoreboard

Employee motivation

Motivate frontline employees to deliver a better customer experience and improve operations.

Available Channels

Manage all of your channels of engagement from one centralized platform with Loop to collect more feedback or engage

Traditional Channels

Engage with customers on familiar channels that are broadly adopted and have high conversion rates including text messaging
Engage customers with email

Email

Follow-up and distribute surveys on the most widely adopted channel.

Engage customers with SMS

SMS

Engage on the channel with the highest conversion rates.

Digital Channels

Engage with customers online and offline in-location with web, mobile and survey kiosks
Engage customers with Web Feedback

Web Feedback

Collect feedback by location on any device or embed in touchpoints.

Engage customers with Web Flow

Web Flow

Collect feedback by location, and route by location, type and more.

Engage customers with Web Messenger

Web Messenger

Messaging and requests all-in-one with no app download required.

Engage customers with Kiosks

Kiosk

Collect high-volume feedback in-location and capture contacts.

Social Channels

Engage with customers on social networks and major messaging apps in real-time
Engage customers with WhatsApp

WhatsApp

Create a Business Profile and engage with 1.5B people worldwide.

Engage customers with Facebook Messenger

Facebook Messenger

Connect your Facebook Page and respond in real-time.

Engage customers with Twitter Direct Messages

Twitter Direct Messages

Connect your Twitter Accounts and respond in real-time.

Integration Channels

Engage with customers using your own existing channels
Engage customers with Partner API

Partner API

Integrate existing and emerging channels into our platform.

Hardware solutions powered by Loop

Survey Kiosks

A suite of kiosks for collecting high-volume feedback and contact details in-location
Countertop survey kiosk

Loop Nugget

Countertop
Wall-mount survey kiosk

Loop Walley

Wall-mount
Standard floor survey kiosk

Loop Blissful

Standard floor
Premium floor survey kiosk

Loop Elegant

Premium floor

Displays

Share customer experience insights with your team in real-time
Motivate employees in-location

Loop Scoreboard

Display real-time CX insights for you team by location and shift.

Promoware solutions powered by Loop

Promote your program and drive more engagement
Promote business text messaging and QR codes

Business Cards

Communicate program channels in a highly personalized manner.

Promote business text messaging and QR codes

Tent Cards

Communicate program channels with a clear call to action in-location.

Promote business text messaging and QR codes

Posters

Broadcast program channels with clear messaging and branding in-location.

Promote business text messaging and QR codes

Pull-Up Banners

Display program channels with an effective storyline in-location.