Products

A Complete Suite of Solutions Powered by the Loop Experience Platform

Select from multiple software, hardware and promoware solutions powered by the Loop to collect, engage, respond, analyze, automate and integrate. Add additional capabilities and channels to your existing customer feedback and business messaging solutions.

Loop Platform - Powered by Loop
Software

Software Solutions Powered by Loop

The Loop Experience Platform is flexible and includes multiple applications, add-ons and channels of engagement. Get started quickly and grow with Loop over time by adding more solutions as your program matures and your needs change. Collect customer feedback, engage with customers, and deployment more channels.

Applications

Our Core Applications for Customer Experience & Engagement

Deploy a single application or multiple applications to fit your needs. Applications in Loop are integrated seamlessly providing a great user experience and increased productivity as an all-in-one customer experience and engagement solution.

Deliver a better customer experience

Loop CX

Customer Feedback

Collect customer feedback and measure the customer experience including loyalty, satisfaction and effort by touchpoint.

A shared inbox for business text messaging

Loop Inbox

Business Messaging

Engage with your customers on their preferred channel of choice to create loyalty and collaborate with your team more efficiently.

Add-Ons

Additional Capabilities for Your Program

Loop add-ons are are a great complement existing solutions and programs or sharing customer experience insights in real-time as well as for delivering a superior guest experience in a hospitality setting.

Fulfill customer requests

Loop OnDemand

Guest Requests

Fulfill guest requests more quickly on any channel, drive more revenue and improve operations.

Motivate employees in-location

Loop Scoreboard

Employee Motivation

Motivate frontline employees to deliver a better customer experience and improve operations.

Available Channels

Manage All Channels of Engagement From One Centralized Platform

With Loop’s channel management capabilities, it is easy to manage a variety of channels from one centralized platform including traditional, digital, social media and messaging apps so that you can truly engage everywhere.

Traditional Channels

Engage With Customers on Familiar Channels High Conversion Rates Including Text Messaging

Engage customers with email

Email

Follow-up and distribute surveys on the most widely adopted channel.

Engage customers with SMS

SMS

Engage on the channel with the highest conversion rates.

Digital Channels

Engage With Customers Online and Offline With Web, Mobile and Survey Kiosks

Engage customers with Web Feedback

Web Feedback

Collect feedback by location on any device or embed in touchpoints.

Engage customers with Web Flow

Web Flow

Collect feedback by location, and route by location, type and more.

Engage customers with Web Messenger

Web Messenger

Messaging and requests all-in-one with no app download required.

Engage customers with Kiosks

Kiosk

Collect high-volume feedback in-location and capture contacts.

Social Media & Messaging Channels

Engage With Customers on Social Networks and Major Messaging Apps in Real-Time

Engage customers with WhatsApp

WhatsApp

Create a Business Profile and engage with 1.5B people worldwide.

Engage customers with Facebook Messenger

Facebook Messenger

Connect your Facebook Page and respond in real-time.

Engage customers with Twitter Direct Messages

Twitter Direct Messages

Connect your Twitter accounts and respond in real-time.

Hardware

Hardware Solutions Powered by Loop

Our hardware solutions are great for offline experience management and engagement including collecting high-volume feedback and motivating frontline employees in-location. Select from our suite of survey kiosks as well as displays for sharing customer experience data in real-time.

Survey Kiosks

A Suite of Kiosks for Collecting High-Volume Feedback Contacts

Countertop survey kiosk

Loop Nugget

Countertop

Wall-mount survey kiosk

Loop Walley

Wall-mount

Standard floor survey kiosk

Loop Blissful

Standard floor

Premium floor survey kiosk

Loop Elegant

Premium floor

Displays

Share Customer Experience Insights With Your Frontline Team in Real-Time

Motivate employees in-location

Loop Scoreboard

Display real-time CX insights for you team by location and shift.

Promoware

Promote Your Program and Drive More Engagement

Promote your program and drive more engagement in alignment with your brand standards. Let Benbria create a complete solution to get you up and running quickly and leverage best practices to increase engagement, collect more insights, and capture more leads.

Promote business text messaging and QR codes

Business Cards

Communicate program channels in a highly personalized manner.

Promote business text messaging and QR codes

Tent Cards

Communicate program channels with a clear call to action in-location.

Promote business text messaging and QR codes

Pull-Up Banners

Display program channels with an effective storyline in-location.

Promote business text messaging and QR codes

Posters

Broadcast program channels with clear messaging and branding in-location.