Press Releases

Omni-Channel Guest Messaging and Engagement Solution Released at HITEC 2017

Integrations with Facebook Messenger and a new SDK give hoteliers cutting-edge tools and channels to connect with guests and improve social standing. Toronto, Canada — June 26, 2017 — Benbria® Corporation,...

Benbria Study Finds Reliability and Speed Are Key to Guest Messaging Within Luxury Hotel Segment

Report summarizes findings from a joint program with the International Luxury Hotel Association and Cornell University’s Institute for Healthy Futures. Ottawa, Ontario — October...

Celtic Manor Resort Chooses Benbria’s Loop® Mobile Guest Engagement Solution

The resort, which won 2016 Best UK Hotel and the 2015 European Hotelier of the Year, uses Loop® to create meaningful connections with guests. Ottawa, Ontario — September 16, 2016 — With a need...

Benbria’s Loop® Mobile Guest Engagement Solution Sets Sail on Royal Caribbean’s Exclusive Royal Suite Class

Loop® allows guests to connect with on-ship Royal Genie service in real-time. Ottawa, Ontario – July 12, 2016 – Benbria® has set sail with Royal Caribbean,...

Benbria Reveals New Guest Messaging Solution for Hospitality

Loop Messenger™ and OnDemand™ products combine real-time guest messaging with faster menu-driven ordering. Ottawa, Ontario – June 20, 2016 – Benbria® officially launched its new Loop Messenger™ and Loop OnDemand™...

Benbria Corporation and Digital Alchemy Announce Strategic Partnership

Benbria’s Loop® plus Digital Alchemy’s award-winning suite of hospitality guest marketing solutions enables guests to be more engaged, connected, and loyal Ottawa, Ontario and Fort Worth, Texas – June 14,...

Benbria’s Loop Guest Engagement Solution Now Integrates with Over 60 Hotel Property Management Systems

Loop® can now integrate with a wider variety of systems and hotels globally Ottawa, Ontario – May 13, 2016 – Benbria® is pleased to announce that its multi-award...

Benbria’s Loop Guest Engagement is Now Brand Standard for A&W Canada

Loop® becomes a brand standard for all 856 locations across Canada Ottawa, Ontario – April 4, 2016 – Benbria®, a leading provider of mobile messaging and guest engagement software, announced today that...

Benbria Announces Official Partnership with Preferred Hotels & Resorts

Loop® becomes the official mobile guest engagement solution for the world’s largest independent hotel brand Ottawa, Ontario – February 16, 2016 – Benbria®, a leading provider of mobile messaging and...

Luxury Hotels Improve Guest Satisfaction with Loop Text & Mobile Guest Engagement

International Luxury Hotel Association appoints Benbria Corporation as its official text and mobile guest engagement technology partner PALM BEACH, Fla. — September 22, 2015 — The International...

Benbria Unveils Loop Text & Mobile Customer Engagement at FSTEC

Loop empowers restaurants to increase same-store sales & improve guest satisfactionby driving real-time operational improvements to quality, service and cleanliness (QSC) Ottawa, Ontario – September 22, 2015 – Benbria®,...

Loop Text & Mobile Customer Engagement by Benbria Awarded 2015 CRM Excellence Award Presented by Customer Magazine

Ottawa, Ontario – September 14, 2015 – Benbria, a leading provider of text & mobile customer engagement solutions, announced today that TMC, a...

Benbria Raises $3.5M Series A to Meet Growing Demand for Loop Text and Mobile Customer Engagement Solutions

Ottawa, Ontario – July 14, 2015 – Benbria®, leading provider of text and mobile customer engagement solutions, announced today the completion of a $3.5M Series...

Retail TouchPoints Selects A&W Canada for the 2014 Store Operations Superstar Awards

A&W Canada Leverages Loop® Mobile Customer Engagement Solution to Drive Real-Time Operational Insight and Staff Action to Improve the Guest Experience Hasbrouck Heights, NJ – September...

Sandals Resorts International Improves Guest Satisfaction with Loop Mobile Guest Engagement Solution

Real-Time Operational Insight and Staff Action Enhances the Guest Experience, Recovers At-risk Guests and Improves Positive Online Reviews Ottawa, Ontario – September 8,...

Loop Mobile Customer Engagement by Benbria Awarded 2014 CRM Excellence Award Presented by Customer Magazine

Loop® Mobile Customer Engagement Solution Honored for Helping Retail, Hospitality and Restaurant Brands Increase Same-Store Sales, Improve Operational Excellence,...

Benbria Exhibits Loop Mobile Shopper Engagement at NRF 2014

Omnichannel shopper engagement enables retailers to increase in-store sales conversions, improve business operations and create a more personalized in-store shopping experience New York – January 13, 2014 – Benbria®,...

Farm Boy Serves Up Best Shopping Experience with Loop Mobile Customer Engagement

Fresh Food Chain Improves Customer Satisfaction and Provides a Unique Shopping Experience Differentiated from Big Box Retailers and Traditional Grocers Ottawa, Ontario – December 9, 2013 – Named...

InterContinental San Francisco Improves Guest Satisfaction with Loop Mobile Guest Engagement Solution

Real-Time Insight and Staff Action Delivers a Monthly Positive Return in Recovering At-risk Guests and Preempting Negative Online Reviews Ottawa, Ontario – October 28,...

A&W Canada Gets in the Loop with Guests to Improve Satisfaction and Real-time Operations

Loop® Mobile Engagement App, Live In-Store Scoreboard, and Kiosk, by Benbria® Corporation, drives 15 percent guest use rate due to speed and ease of use Ottawa, Ontario – October 21,...

Brookstreet Hotel Chooses BlazeLoop Mobile Event Engagement to Improve Meeting Planner Experience and Business Operations

Hotel sees a 58% improvement in event-request fulfillment, resulting in increased client satisfaction, product and service upsell and event rebooking Ottawa,...

BlazeLoop Mobile Event Engagement Empowers Hotels to Improve Property and Brand Loyalty

On-the-spot mobile engagement helps hotels increase event revenue via improved meeting planner experience, streamlined event order management and increased event bookings Ottawa, Ontario...

BlazeLoop Mobile Customer Engagement Empowers Retailers to Improve In-Store Sales Conversion

BlazeLoop Helps Retailers Convert In-Store Shoppers and Showroomers into Buyers through Real-Time Connection to Front-line Staff at the Pivotal Point in the Buying Decision New York...

Benbria Receives a 2012 CRM Excellence Award from Customer Interaction Solutions Magazine

BlazeLoop® Customer Engagement Solution Honored for Helping Clients Recover At-Risk Customers and Increase In-Store Sales Conversion Rates Ottawa, Ontario – Dec. 5, 2012 – Benbria,...

Benbria Introduces BlazeLoop to Deliver On-the-Spot Mobile Customer Engagement

BlazeLoop Enables Businesses to Recover At-Risk Customers, Increase In-Store Sales Conversion Rates and Improve Front-line Operations through Real-Time Customer Engagement Ottawa, Ontario – Nov. 14,...

ITEXPO Gives Delegates a Voice with Benbria On-the-Spot Engagement

TMCnet Enhances the Delegate Experience at ITEXPO with On-the-Spot Feedback, Action and Resolution Austin, Texas – October 1, 2012 – TMC, a global, integrated media company, today announced that they will be implementing...

In the News

FEB 21, 2017
Celtic Manor Resort Allows Guests to Instant Message Hotel Staff — Hospitality Technology

FEB 7, 2017
This mobile solution keeps the lines of communication open — Hotel Business

OCT 25, 2016Guest Messaging is the New Normal! – Hospitality Upgrade

AUG 12, 2015Hotels Go Mobile to Enrich the Guest Experience – Mobile & Text Engagement Helps Hoteliers Build Strong Bonds with Mobile-Social Guests – Luxury Hoteliers Magazine

DEC 1, 2014Benbria's Loop® Hits 1 Million Users and Lands Partnership with Sandals Resorts International – The Kanata Networker

NOV 20, 2014Mobile Engagement Drives Higher TripAdvisor Ratings – Hospitality Upgrade

NOV 13, 2014Drive Personalized Engagement With Mobile Clienteling – Retail TouchPoints

SEP 11, 2014Sandals Resorts Improves Guest Satisfaction with Loop Mobile Guest Engagement Solution – Tech Vibes

SEP 9, 2014Sandals Resorts Improves Guest Satisfaction with Mobile Guest Engagement Solution – Hospitality Technology

SEP 8, 2014Loop Mobile Guest Engagement Technology Debuts At Sandals Resorts – Pax News

SEP 8, 2014Sandals Works with Loop Mobile Guest Engagement Solution to Create Ultimate Guest Experience – Mobile Commerce

APR 11, 2014Mobile engagement helps retail overcome survey fatigue – Retail Technology

JAN 13, 2014Drive Satisfaction and Real-Time Improvements – Mobile Enterprise

DEC 2, 2013A&W Canada Sparks Customer Empathy With Real-Time Feedback – Experience Matters

NOV 29, 2013A&W Canada digs into the Hawthorne effect to gamify food service – CommerceLab

NOV 26, 2013A&W Canada Tool Closes 'Loop' on Guest Feedback – QSR Magazine

NOV 18, 2013A&W is out to change the nature of its conversations with customers – A&W

NOV 15, 2014Drive-Thru Gets Game(ification) – Restaurant Technology

NOV 7, 2013Ottawa company’s consumer engagement system picked up by A&W – Ottawa Business Journal

OCT 30, 2013With technology from Ottawa’s Benbria, A&W is out to change the nature of its conversations with customers – Ottawa Citizen

OCT 28, 2013InterContinental San Francisco uses Loop to better guest engagement – Business Traveler USA

OCT 22, 2013A&W Canada Improves Satisfaction with Real-Time Feedback – Hospitality Technology

OCT 22, 2013A&W Canada adds mobile app, kiosk for real-time customer feedback – QSR Web

JUN 27, 2013Mobile Solution Enables Real-Time Communication and Action – Hospitality Technology

MAY 09, 2013Benbria Unveils BlazeLoop Mobile Event Engagement Solution for Hotels – Call Center Software

MAY 09, 2013Benbria app closes event planning loop – IT Canada

MAY 09, 2013Ottawa startup’s cloud service for meeting planners – IT World Canada

APR 09, 2013BlazeLoop Platform Delivers Real-Time Customer Data – Retail TouchPoints

JAN 14, 2013Benbria's BlazeLoop Uses Mobile Technology to Improve Customer Experience – TMCnet

JAN 10, 2013Verizon Ready for NRF’s ‘Big Show’ – Verizon

NOV 30, 2012Blazeloop Collects Customer Feedback on the Spot – CRM Buyer

NOV 16, 2012FuEL Unveils Canada's Top Young Entrepreneurs – Fuel Awards

NOV 14, 2012New Customer Engagement App Promises Faster Feedback – Loyalty360

NOV 14, 2012New tech promises on-the-spot mobile engagement – Fast Casual

OCT 03, 2012Social Media Empowers the Customer’s Voice – TMCnet

OCT 03, 2012How Social Media Affects Today's CMO – Contact Center Solutions

OCT 02, 2012ITEXPO Harnesses the Power of On-the-Spot Feedback from BlazeLoop Customer Engagement – ITExpo

OCT 01, 2012ITEXPO Brings in Benbria BlazeLoop to Improve Delegate Experience – ITExpo

JAN 16, 2012At Retail’s Big Show, Verizon Focuses on Helping Retailers Boost the Customer Shopping Experience – Verizon

SEP 22, 2011Benbria Evolves into Social CRM – TMCnet