Understand your customer’s experience from a single point of service or throughout their journey. With Loop Pulse™, you can access real-time data on the customer experience, instantly alert staff to recover those at risk, and track performance to identify areas of improvement. All from our unified Loop Inbox™.
With Loop Pulse™, your team can receive real-time feedback through our engaging scoreboards designed to promote continuous self-improvement tied to customer service goals. By gamifying the employee experience and creating a customer-first culture, you not only improve service levels but also help to reduce costly employee turnover.
Instant alerts and feedback routing allows you to quickly identify at-risk customers, assign the right team members to respond, and recover them in real-time. Customer issues can be heard and resolved promptly before reaching social channels, increasing the likelihood to return and improving your Net Promoter Score.
With Loop Pulse™, you can collect data on the customer experience on an hourly, shift, and daily basis – and use our reporting tools to understand trends and issues. You can immediately identify what is needed to improve service delivery and operations, ensuring your business is delivering an exceptional customer experience at all times.
Benbria® is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit.
Let one of our experienced Engagement Specialists set up a Loop Pulse™ solution to meet your unique needs.