The future is all about delivering an omni-channel communication experience for your customer. Designed with an exceptional user experience in mind, Loop Messenger™ connects multiple messaging channels to the Loop Inbox™, allowing you to communicate with your customers on their preferred channel – from a single unified solution.
With Loop Messenger™, you can manage real-time communication from a variety of channels within the unified Loop Inbox™ – including SMS text, email, in-App messaging, Facebook, Twitter, WeChat, WhatsApp, Line, and more. You get a single view of the customer and greater control and consistency in how you engage with them.
With your internal teams connected via the Loop Inbox™, you can instantly tag and route messages to the appropriate team member to resolve customer questions and requests. By connecting your team, you can deliver a transparent view of the customer and respond faster to their needs on the messaging channel of their choice.
A bot should be helpful, not a replacement for good service. With our advanced natural language processing, we can quickly tag and route a message to the right team member, help you understand customer sentiment, and identify trending topics in real-time. You can even leverage auto-responses to manage customer expectations as you curate a response from your team.
As one of the largest golf and conference resorts in Europe with over 600 rooms across three properties, we handle many guest requests each day. With Loop, we can respond to guest’s needs whenever and wherever they are on the property. It is easy for the guest and our staff to use, and we consider it to be an essential tool for delivering a five-star experience overall.
With Benbria®, we have more visibility into ‘at-risk’ guests, which allows us to win them over by addressing their requests and comments while they are still on our property.
Let one of our experienced Engagement Specialists set up a Loop Messenger™ solution to meet your unique needs.