Messaging & More.

The future is all about delivering an omni-channel communication experience for your customer. Designed with an exceptional user experience in mind, Loop Messenger™ connects multiple messaging channels to the Loop Inbox™, allowing you to communicate with your customers on their preferred channel – from a single unified solution.

Omni-Channel Messaging

With Loop Messenger™, you can manage real-time communication from a variety of channels within the unified Loop Inbox™ – including SMS text, email, in-App messaging, Facebook, Twitter, and more. You get a single view of the customer and greater control and consistency in how you engage with them.

Real-Time Collaboration.

With your internal teams connected via the Loop Inbox™, you can instantly tag and route messages to the appropriate team member to resolve customer questions and requests. By connecting your team, you can deliver a transparent view of the customer and respond faster to their needs on the messaging channel of their choice. 

Helpful Bot Technology.

A bot should be helpful, not a replacement for good service. With our advanced natural language processing, we can quickly tag and route a message to the right team member, help you understand customer sentiment, and identify trending topics in real-time. You can even leverage auto-responses to manage customer expectations as you curate a response from your team.

Cross-Team Collaboration

Foster stronger communication between your team members and encourage collaboration. With Loop Messenger™, your team members can privately tag and add notes to each customer conversation as well as auto-escalate to specific people and departments as needed.

Flexible and Scalable SDK

Flexibility and scalability is at the heart of Loop Messenger™. You can integrate messaging into a variety of applications and customer touch-points such as Native iOS and Android Apps, hand-held devices, or web pages –  with all messages being received and responded to within the Loop Inbox™.

Invite & Remind

Automatically send invitations and reminders at any point in the customer journey. Whether you want to welcome them on-site or simply thank them for their business, you can send personalized messages to be sent at the most ideal moment to enhance the experience.

Faster Request Fulfillment

Intelligently route requests to the relevant team member, so they can quickly respond to a customers needs. With Loop OnDemand™, you can embed a menu driven interface to IOS, Android, and HTML experiences – further simplifying and enhancing the customer UX.

Broadcast Messaging

Send special offers or announcements to a sub-set of your customers using the Loop Messenger™ broadcasting feature. Ideal for sending notices to specialized groups, you can choose the timing, channel, message, and audience – all from the unified Loop Inbox™.

Analytics and Reporting

By analyzing every message, its source, time to respond, and overall guest sentiment, you can gain real-time insights on a variety of different criteria. As a result, you can understand what is enhancing and hindering the customer experience while strategically improving operations. 

Testimonials

  • As one of the largest golf and conference resorts in Europe with over 600 rooms across three properties, we handle many guest requests each day. With Loop, we can respond to guest’s needs whenever and wherever they are on the property. It is easy for the guest and our staff to use, and we consider it to be an essential tool for delivering a five-star experience overall.

    Russell Phillips
    Vice President Facilities & Development, Celtic Manor Resort
  • With Benbria®, we have more visibility into ‘at-risk’ guests, which allows us to win them over by addressing their requests and comments while they are still on our property.

    InterContinental San Francisco
    Regional Director of Operations

Learn More!

Let one of our experienced Engagement Specialists set up a Loop Messenger™ solution to meet your unique needs.