Inbox

A unified team inbox for managing all of your customer interactions including feedback and follow-ups.

One Team. One Inbox.

Close the customer feedback loop quickly together as one team. Route conversations to the right team members and deliver a better customer experience with action.

Respond on multiple channels

Respond to your customers from one unified inbox on their preferred channel of choice such as SMS, Email and WhatsApp. Making engagement timely, easy and frictionless enhances the customer experience and simplifies action.

Rich conversations & team collaboration

Capture all customer and team interactions within a rich conversation thread including messages, tags, escalations, internal notes, handoffs and more. Ensure that your customers always receive a response by routing and escalating conversations between team members.

Customer temperature at-a-glance

All messages and comments received within the inbox are analyzed in real-time using text analytics techniques allowing your team to quickly gauge the temperature of your customer and act accordingly.

Key Features

Escalations

Configure escalations for each location to create a brand standard and ensure that conversations are responded to by your team.

Mobile App

Respond to your customers from your iOS or Android device. Stay connected and adapt on the go with push notifications.

Auto-Tagging

Automatically tag conversations in the inbox by keyword or phrase to instantly route conversations and to the right team member.

Routing Rules

Create routing rules based on your unique needs to ensure that conversations are routed to the correct team members for action.

Message Templates

Use message templates to increase productivity and reduce effort related to repetitive responses.

Sentiment Analysis

Let Loop analyze all of your messages and comments in real-time with Natural Language Processing techniques to assist with prioritization.

Get A Personalized Demo

Our experts can help you find the right customer experience management solution for your needs.