A unified team inbox for managing all of your customer interactions including feedback and follow-ups.
Close the customer feedback loop quickly together as one team. Route conversations to the right team members and deliver a better customer experience with action.
Respond to your customers from one unified inbox on their preferred channel of choice such as SMS, Email and WhatsApp. Making engagement timely, easy and frictionless enhances the customer experience and simplifies action.
Capture all customer and team interactions within a rich conversation thread including messages, tags, escalations, internal notes, handoffs and more. Ensure that your customers always receive a response by routing and escalating conversations between team members.
All messages and comments received within the inbox are analyzed in real-time using text analytics techniques allowing your team to quickly gauge the temperature of your customer and act accordingly.
Our experts can help you find the right customer experience management solution for your needs.