Hospitality

Engage the modern hotel guest throughout their journey to deliver a world-class experience. With Loop®, it isn’t just something hoteliers dream of. It is a reality.

Imagine Having

Happier Guests

Measure the experience during the entire guest journey and gain insights into where you can improve.

More Revenue per Stay

Send timely offers pre-arrival, in-stay, and at check-out to drive more revenue from each guest visit.

Better Overall Reviews

Identify at-risk guests and recover them by resolving issues in real-time, before they voice concerns online.

"With Benbria®, we have more visibility into ‘at-risk’ guests, which allows us to win them over by addressing their requests and comments while they are still on our property."

How We Can Help

Pre-Arrival Messaging

Pre-welcome guests via messaging and coordinate anything they may need to make their arrival seamless.

Upsell

Offer room upgrades, promotions on services, and other upsell opportunities to increase RevPAR.

Services

Coordinate spa appointments, special events, and activities through real-time messaging.

Requests

Fulfill requests faster by immediately alerting and routing guest messages to the right team member.

Feedback

Ask guests for timely feedback to measure how you are doing and fix any issues in real-time.

Valet

Use messaging and ordering for faster valet car service to improve service and overall efficiency.

Key Benefits

An Increase In RevPAR

  • Engage guests to keep them on the property and spending more money.
  • Broadcast timely offers and upsell room amenities pre-arrival or in-stay.
  • Keep engaging post-visit to promote return visits and direct booking!

Higher Guest Satisfaction

  • Deliver faster and better service, resulting in happier guests.
  • Send in-moment surveys to measure the experience and recover at-risk guests in real-time.
  • Access rich reporting tools to understand areas to improve the guest experience and stay ahead of the competition.

More Efficient Operations

  • Your team can save time with auto-responses and templates to answer frequent questions from guests.
  • Stop swivel chairing between platforms and message with guests across multiple channels from a single unified team inbox.
  • Automatically tag and route messages and requests to the right team member or department, greatly reducing the need for an operator to intervene.

Key Features

Broadcast Messages

Send special offers or announcements to a subset of your guests using the Loop broadcasting feature. Ideal for sending notices to specialized groups, you can choose the timing, channel, message, and audience – all from the unified Loop.

More Guest Feedback

Obtain valuable feedback from your customers across a variety of channels including kiosks, native App’s, tablets, websites, and social messaging channels. With Loop, you can measure real-time sentiment across multiple stages in the guest journey, in real-time.

Invite and Remind Guests

Automatically send invitations and reminders at any point in the guest journey. Whether you welcome them on-site or simply thank them for staying with you, you can send personalized messages at the most ideal moment to enhance the experience.

Real-Time Recovery

Instant alerts and feedback routing allows you to identify at-risk guests, assign the right team members, and recover in real-time. Guest issues can then be heard and resolved in real-time, before they reach social channels or review sites, increasing return visits and improving online ratings.

Faster Request Fulfillment

Intelligently route requests to relevant team members, so they can quickly respond to a guest’s needs. With simple integration to your Service Optimization Solution, you can bypass the need for an operator and have requests sent directly to the right team to fulfill seamlessly.

Analytics and Reporting

By analyzing every message, its source, time to respond, and overall guest sentiment, you can gain real-time insights on a variety of different criteria. As a result, you can understand what is enhancing and hindering the customer experience while strategically improving operations.

Seamless Integration

Easily integrate with multiple PMS’ and SOS’ for real-time customer data syncing and automated order management, including:

  • Infor-HMS
  • Maestro
  • Opera
  • Springer-Miller
  • VisualOne

+ 55 More PMS solutions.

Trusted and Experienced

Over 10 Years of Experience

We are industry leaders, backed by the global business expertise of Wesley Clover and Verizon Ventures.

More Than 1,000 Locations

We process millions of messages and collect data across multiple customer touchpoints each day, with a 99.9% uptime record.

In Over 20 Countries

A global client and partner network means we know how to service the needs of today’s enterprise clients and their customers.
 

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