Now more than ever, the hospitality industry is facing a crisis, particularly around employee engagement and turnover. Studies have found that employee engagement is at an all-time low.
Overall, only 31.5 percent of employees are actually engaged at their jobs. Almost half of Millennials say they would leave their place of employment within two years if given the chance. It costs roughly $10,000 to replace an employee in the hospitality industry. 89 percent of employees say a point system would boost their engagement.
Thankfully, there is a solution to this problem: Gamification.