White Paper

The Impact of Mobile on Service Quality in the Hospitality Industry

This report, based on research by the International Luxury Hotel Association and Cornell University, examines the impact of mobile technology on the guest experience and service quality.

Through workshops, round tables, and industry surveys, hotel executives and hospitality students identified the opportunities and challenges a mobile-centric guest experience has on the traditional delivery of quality service in the luxury hotel segment.

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What You'll Learn

How mobile technology and messaging can improve the hotel experience.

The challenges with guest messaging and strategies to overcome them.

How technology positively impacts the guest experience and guest profitability.