Engage with your customers on the channels they prefer. With Loop®, you can obtain real-time customer feedback and communicate with them across every major customer-facing channel – all from a single platform.
Loop’s channel management framework enables the rapid configuration and deployment of channels to engage with customers across any touch point and journey.
Web channels can be embedded into existing touch points or displayed on desktop or mobile devices. You can embed surveys and messaging features into a variety of customer-facing web sites and portals.
With Loop, you can connect mobile channels including SMS/MMS, RCS, and apps to invite customers to engage or provide feedback at key moments in their journey.
Email is the most widely used channel today for engagement, and Loop can deploy surveys or support customer follow-up to both individuals and segments of customers. Like all channels, email feedback and conversations can be analyzed to determine trends in real-time.
Loop offers a series of kiosks to capture feedback from customers in a physical location or touch point. These kiosks provide real-time feedback to Loop and can capture contact information, allowing you to engage and recover at-risk customers in the moment.
“As one of the largest golf and conference resorts in Europe with over 600 rooms across three properties, we handle many guest requests each day. With Loop, we can respond to guest’s needs whenever and wherever they are on the property. It is easy for the guest and our staff to use, and we consider it to be an essential tool for delivering a five-star experience overall.”