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Tips and Tools
The presentation of your Loop Pulse™ survey and your team member scoreboard is important to create visual consistency for your brand. Here at Benbria®, we work hard to provide you with a kiosk and scoreboard that suits your operational needs and can represent your brand’s image. Whether you want a fully branded or a minimally...
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Encouraging your customers to use the Loop® platform is critical for program success. The more familiar customers are with the platform and the more they use it, the more data you acquire, which means more insight on how you can better tailor your business operations and offerings. In this tips and tools post, we break...
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Measuring a customer’s sentiment with your brand during any conversation is crucial to gauging the customer experience. This has become especially true in recent years when the customer experience has taken precedence given the proven impact it has on loyalty and revenue growth. With the introduction of new technologies and the change in customer behaviors,...
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The Loop® platform is your key to streamlined communication with your customers. With it, team members can provide quicker request fulfillment, easily manage messages, measure the customer experience and auto route tasks to specific teams. Before engaging your customers however, it is important your team members are familiar with it’s capabilities and are using it...
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As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members.   Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...
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With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...
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When integrating the Loop® Platform into your business, the Loop® Conversations page is going to be your one stop destination for communicating with your customers. Whether they’re asking a question, expressing a concern, or leaving a friendly note, the Loop Conversations page makes it easy and efficient to respond to messages. In order to help...
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Staying on top of customer messages is essential to improving your customers overall experience and running a more efficient and reliable business.   In fact, the sooner you respond to a customer the better. According to a SalesForce study, “64% of consumers and 80% of business buyers said they expect companies to respond to and...
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The Loop® Knowledge Base is your one stop library for a wealth of information on everything Loop. Whether you are a new user or a long time client, it’s a great resource to sharpen your skills and achieve optimal results within your program. The Loop Knowledge Base allows you to search any questions you may...
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The Loop Out-of-Office (‘OoO’) feature is a reactive tool to alert customers when team members are unavailable. With it, your team can better manage customer expectations to response times, facilitate Loop Messenger™ with limited team resources and lastly, track employees on/off hours. This not only benefits the operational aspect of running a business but also...
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The Benbria Blog

The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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