Category

Restaurants
Over the years, customer feedback has become a critical component of business success. As proven by Gartner Research, companies that actively engage in listening to the voice of the customer through feedback, spend 25% less on customer retention than those that don’t. It’s a great opportunity to support your customers and earn top dollar. ______...
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According to a Cornell University study, 59 percent of chain restaurants and 79 percent of independent restaurants use social media. It’s a booming marketing tactic that over a few short years has helped restaurants gain greater brand recognition and attract new guests. Although it’s widely used and it’s adoption rates are growing, as a restaurant...
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  For many, texting and messaging are words that are used synonymously. It’s understandable, they both serve a similar purpose by allowing users to send and receive messages. However, if you’re a business looking to adopt a messaging platform into your business strategy, it’s important to know the difference. After all, they are two completely...
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Excellent customer experience is the foundation of any strong and successful restaurant. It’s what sets you apart from the plethora of competitors and what drives loyalty with your customers. Especially in a restaurant setting, going above and beyond in delivering a superior customer experience can really differentiate you. In most cases, a customer goes to...
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Social media has been around for nearly a decade and it’s been making monumental strides every step of the way. First emerging in 1997 as “Six Degrees”, a platform that allowed users to create a profile and add friends, it’s grown into a substantial solution that many of us couldn’t imagine living without. With 3.196...
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Today, incorporating technology into restaurant establishments has become a customer expectation. From self-serve kiosks to mobile ordering, it’s all about automating the experience to streamline operations and improve customer satisfaction. In order to keep you ahead of the tech curve and among the automating chain giants such as McDonalds, A&W, and Panera Bread, we’ve compiled...
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The presentation of your Loop Pulse™ survey and your team member scoreboard is important to create visual consistency for your brand. Here at Benbria®, we work hard to provide you with a kiosk and scoreboard that suits your operational needs and can represent your brand’s image. Whether you want a fully branded or a minimally...
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Generation Z (Gen Z) is a rapidly growing demographic with a lot to say. Born between the years 1994 and 2010, they’ve emerged as a digital savvy cohort that thrives off of quality connections and personalized experiences.     Today, they make up over 25% of the US population and although they’re mostly compromised of young...
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Offering incredible customer service is the key to running a successful restaurant. Whether you suggest a complimentary beverage or use their name upon greeting them, going the extra mile can make you stand out and earn the customer’s loyalty. The key is building a relationship with your customers and showing them that their patronage means...
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When it comes to running a successful business, having leadership that encourages engagement among team members is a must have. In a recent Gallup study, it was proven that highly engaged businesses see a 10% increase in customer ratings and a 20 percent increase in sales. Those are numbers that could really benefit your businesses...
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