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Restaurants
Gamification is the practice of introducing elements of game-playing — such as point scoring, rules of play, and friendly competition — for the purposes of engagement, productivity, and motivation. The term was coined in 2002 by a UK-based computer programmer named Nick Pelling, but it was only in 2010 that it gained widespread attention. It...
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In recent years, many fast food and fast casual chains have begun to adopt mobile communication technology to facilitate ordering and payment processes. Reported by Mashable, Domino’s, introduced a feature that allows its customers to order a pizza simply by tweeting the pizza emoji to @Dominos. This use of technology makes perfect sense: in a fast-paced environment,...
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Communication with your guests is important, but communication between members of your staff is equally necessary. In the daily hustle and bustle of hotel and restaurant management, it can be a challenge to keep everyone on the same page and apprised of what’s going on from hour to hour. Thankfully, Loop’s internal notes feature makes...
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Economists have observed a recent trend of weak growth in the restaurant industry, and with the UK poised to leave the European Union, things aren’t looking particularly rosy for hospitality, either. These two industries have notoriously low profit margins, and any kind of negative change in the economy or consumer behaviour has the potential to...
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  What do Millennial workers want from the workplace? It’s a topic that comes up time and time again in the media, yet many businesses seem to struggle with the task of appealing to this always-connected generation. According to the National Restaurant Association, the restaurant and hospitality industries saw a combined turnover rate of 72.1...
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After a career spent turning around troubled restaurants, Glen Helton is now the CEO of Kudu, a highly-successful fast-casual food chain based in Saudi Arabia. He sat down to talk to us about the lessons he’s learned throughout his career and what it takes to helm a restaurant chain halfway across the world. Q: Your...
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In this day and age, traffic counters for retail and restaurants are nothing new. But this kind of tool doesn’t offer insight into guest sentiment on specific dates and at specific times. This is where Loop Pulse’s heat maps and daily digests come in handy: they allow a location to see exactly how many ratings...
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Reputation management can be a problem area for many businesses. The internet has made it easy for guests to broadcast their satisfaction (or, in many cases, their displeasure) with a brand to others all over the world. In the space of a few minutes, a public excoriation can be seen by thousands of users on...
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It was another beautiful day in Chicago at the National Restaurant Association’s NRA Show 2016! Between cooking demonstrations and breaks for food sampling on the exhibition floor, chefs and industry leaders shared their thoughts on trends restaurants are experiencing now, and some they can expect to see in the coming months. The #NRAShow is awesome...
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Day two of the National Restaurant Association’s NRA Show 2016 dawned bright and beautiful in Chicago! Restaurateurs and thought leaders returned to McCormick Place to chat everything related to service, talent retention, and technology. Great afternoon in #Chicago! Join us on our patio after the #NRAShow – we open at 4PM! pic.twitter.com/5DJTtCEfGu — The Betty...
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