Category

Hospitality
How restaurants can use front-line staff to increase customer loyalty and generate more revenue Successful restaurant owners understand the correlation between front-line staff performance and top-line success. They know that superior service can be a differentiator that increases sales and secures repeat business. That’s why they make it a priority to ensure that all front-line...
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Why do up to 80% of shoppers walk out of stores without making a purchase? Equally important, how do you convert them? The question weighs on retailers, but most aren’t equipped to answer it. Traditional receipt-based surveys can tell retailers what made 20% of their customers buy. But receipt-based surveys can’t help retailers reach shoppers...
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The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.

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