Generation Z (Gen Z) is a rapidly growing demographic with a lot to say. Born between the years 1997 and 2012, they’ve emerged as a digital savvy cohort that thrives off of quality connections and personalized experiences. Today, they make up over 25% of the US population and although they’re mostly compromised of young...Continue Reading
In an increasingly competitive landscape offering remarkable customer service, is important for your store to stand out from the crowd to drive more revenue. Especially in today’s digital age where providing poor customer service can translate into a poor online review or worse, detrimental social media posts. In this article, we’re here to help your...Continue Reading
Offering incredible customer service is the key to running a successful restaurant. Whether you suggest a complimentary beverage or use their name upon greeting them, going the extra mile can make you stand out and earn the customer’s loyalty. The key is building a relationship with your customers and showing them that their patronage means...Continue Reading
When it comes to running a successful business, having leadership that encourages engagement among team members is a must have. In a recent Gallup study, it was proven that highly engaged businesses see a 10% increase in customer ratings and a 20 percent increase in sales. Those are numbers that could really benefit your businesses...Continue Reading
Sending a pre-arrival message is the first impression your hotel has with the customer. Whether you are reminding them of their booking date or offering your services ahead of time, the way you craft your pre-arrival message should intrigue your customer and set a positive tone for the rest of their stay. In this tips...Continue Reading
It’s no secret that customers enjoy using multiple channels to communicate. Whether they prefer talking on the phone, using live chat, WhatsApp, Facebook Messenger, email, or all of them at once, customers now more than ever expect an omni-channel experience from businesses. In fact, in a recent study by Commerce Hub it was proven that...Continue Reading
Today, creating a customer-centric culture has never been so critical. With the rise of social media and customers who are more vocal than ever, providing anything but excellent service can put your brand at risk. Although historically customers have always been number one for businesses, creating a customer-centric culture is a much deeper approach...Continue Reading
Encouraging your customers to use the Loop® platform is critical for program success. The more familiar customers are with the platform and the more they use it, the more data you acquire, which means more insight on how you can better tailor your business operations and offerings. In this tips and tools post, we break...Continue Reading
Since 2012, Ackroo has been helping businesses of all sizes attract, retain, and grow their customer base, revenues and margins through gift card, loyalty and marketing solutions. The journey of Ackroo began when they acquired Money Bar, a Vancouver-based gift card and loyalty provider, to rebuild their platform and begin commercializing their business. Initially, they...Continue Reading
The Loop® platform is your key to streamlined communication with your customers. With it, team members can provide quicker request fulfillment, easily manage messages, measure the customer experience and auto route tasks to specific teams. Before engaging your customers however, it is important your team members are familiar with it’s capabilities and are using it...Continue Reading
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