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When it comes to delivering an exceptional customer experience, having real-time actionable data at your fingertips is critical.
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Engage students through various channels
Digital transformation for higher education helps to improve the student experience by offering a multi-channel approach to communication.
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The Loop Experience Platform is excited to announce a new feature release that will help organize the actionable insights from the data you collect from your customers.
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Learn how contactless messaging is important within the restaurant industry, and how you can leverage it to transform the dining experience.
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It’s evident that today, customer feedback is integral to enhancing the overall experience and improving satisfaction. This is especially true recently, where a desire for heightened health and safety precautions has become increasingly critical. 
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Woman using mobile phone and pulling her suitcase in a hotel lobby. Female business traveler walking in hotel hallway.
In a recent study performed by Gartner, it was projected that ”2.19 billion consumers will use consumer messaging apps by 2019.” It goes without saying that messaging apps hold considerable value. Since the mid-2000’s the opportunity to connect with guests on a range of digital channels has grown substantially, proving to be more than just...
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Maid working at a hotel and doing the bed wearing a facemask
Contactless communication and guest messaging have become both the present and future of business and customer interaction. Deterring unnecessary physical contact, it helps build relationships and improve revenue flow without sacrificing peace of mind.  For hotels, this form of communication has become paramount. As restrictions slowly lift and guests feel more at ease travelling, it’s...
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contactless-communication-messaging
Business communication as we know it, has evolved immensely over the span of a few short months. For brick and mortar, physical distancing has become paramount and protective measures for customer safety has become vital for retention. With these new standards in place contactless communication has emerged as the model communication method for today’s modern...
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When it comes to building loyalty and satisfaction with customers, there are a number of moving elements to consider.  For grocery stores, this is especially true as a customer’s experience can vary depending on where produce is sourced, how helpful staff are, what brands are carried, how fresh the hot bar is and so on....
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man-thinking
Since the rapid spread of COVID-19, businesses across the globe have felt the pressure to understand their customer experience better. With a major shift in the buying journey in just a few months, businesses have had to rethink their strategies all while keeping safety and customer experience top of mind.  From the closure of brick...
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