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Benbria
Over the past several years customer preferences have changed dramatically. From an increase in online shopping amounting to 2.3 trillion U.S. dollars to the desire for a more tailored experience, customers are now dictating the buying journey with significant expectations from brands. As a strategy to accommodate this new wave of customer demands, businesses have...
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When it comes to customer experience, ensuring that your product or service is meeting customer expectations in a consistent manner is critical. However, with the constant flux of customer preferences and modern tech advancements, it can be challenging.   There are a range of Key Performance Indicators (KPI’s) many businesses leverage in order to gauge...
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It is common knowledge that customer needs are never stagnant. Especially in today’s complex consumer landscape, where products and services are readily available and businesses are never short of providing variety, it can be tough to stay relevant. Obtaining feedback, whether positive or negative, from a customer base has grown to be a popular way...
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Over the years, customer feedback has become a critical component of auto dealership success. As proven by Gartner Research, companies that actively engage in listening to their customers through feedback, spend 25% less on customer retention than those that don’t. It’s a great opportunity to support your customers and boost your bottom line. ______ Obtaining...
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Over the years, guest feedback has become a critical component of the success of many restaurants. As proven by Gartner Research, companies that actively engage in listening to their customer through feedback, spend 25% less on customer retention than those that don’t. It’s a great opportunity to support your guests and boost your bottom line....
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Over the years, guest feedback has become a critical component of the successful operations of the finest hotels and resorts around the globe. As proven by Gartner Research, companies that actively engage in listening to their guest’s feedback, spend 25% less on guest retention than those that don’t. Listening to your guests is a great...
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Within the past decade text messaging has been engraved into our culture. From sending a quick text to friends to scheduling restaurant reservations, it’s a form of communication that comes so easy to us, and that we have become accustomed to use daily. Texting however, isn’t just a tool for leisure but a huge business...
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Our Meet the Team series introduces the amazing members of the Benbria family, the fascinating work they do here, and their thoughts on the ever-evolving hospitality industry. For this entry, we spoke with Bryna Moloughney, our Senior Account Manager. She tells us how she arrived at Benbria and her top three tips for successful account...
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HITEC 2017 is finally almost here, and we couldn’t be more excited that it’s being held in Toronto, Canada’s largest city and the provincial capital of Ontario. We have a special relationship with Canada, and we know there’s so much to love about the Great White North — which is why we created a guide...
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  Our Meet the Team series introduces the amazing members of the Benbria family, the fascinating work they do here, and their thoughts on the ever-evolving hospitality industry. For this entry, we spoke with Natalie Bergman, our Director of Business Development. Q: How long have you been at Benbria, and what is your role here?...
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