Sandals Resorts

With 24 luxury properties across the Caribbean, Sandals Resorts sought to enhance the guest experience and encourage their guests to give quality feedback about their stay. Sandals chose Loop Messenger™ to help them accomplish this, as well as track — and derive valuable insights from — their front-line staff's conversations with guests.

What You'll Learn

How messaging acts as the guest’s personal concierge.

The role of messaging in recovering at-risk guests.

How Sandals Resorts improved their online reviews.

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