Case Study

Sandals Resorts

Sandals Resorts is the leader in Caribbean vacation experiences and one of the world’s most notable hospitality companies.

With 24 luxury properties across the Caribbean, Sandals Resorts wanted to enhance the guest experience and encourage guests to give quality feedback in a way that was efficient and consistent.

Sandals chose Loop to help generate more feedback, as well as track — and get valuable insights from — their front-line staff’s conversations with guests.

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What You'll Learn

How Sandals uses guest messaging to provide a personal concierge to each guest.

How Sandals Resorts used Loop to increase guest satisfaction and online reviews.

The role of messaging in recovering unsatisfied guests.