A&W Canada sought to get guest feedback in a way that was convenient for guests but also offered front-line staff the opportunity to address guest comments in real time. Nancy Wuttunee, Senior Director of Operating Excellence at A&W Canada, explains how Loop Pulse™ helped the company do just that.
What You'll Learn
Why A&W Canada’s feedback rate is 15x the industry average.
How data helps A&W Canada drive operational improvements, product development and training.
The impact of gamification on the guest experience.