CASE STUDY

A&W Canada

A&W Canada sought to get guest feedback in a way that was convenient for guests but also offered front-line staff the opportunity to address guest comments in real time. Nancy Wuttunee, Senior Director of Operating Excellence at A&W Canada, explains how Loop Pulseā„¢ helped the company do just that.

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What You'll Learn

Why A&W Canada’s feedback rate is 15x the industry average.

How data helps A&W Canada drive operational improvements, product development and training.

The impact of gamification on the guest experience.