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Why Hotels Should Embrace the Principles of BYOD
If you had to guess your guests’ most important travel companion, what would you say? Would you say it’s their passport? Their spouse? Their camera? You’d be wrong on all counts. According...
12 Facts Hospitality Brands Should Know About Millennials in the Workplace
By 2025, three out of every four workers will be a Millennial. For businesses that haven’t yet figured out how to optimize the workplace to appeal to them, this might be a scary statistic. The...
6 Tips for Giving Effective Employee Feedback
When it comes to running a successful business, there are many moving parts to consider — designing an appealing customer experience, for example, as well as planning marketing campaigns...
Why a Successful Loyalty Strategy Needs More Than Just Points
Rewards programs still play an important role in hospitality, but increasingly, in a world of unlimited options, guests are looking for more from their hotels. Low room rates and affordable...
The Benefits of Menu-Based Ordering in Hotels
Without a doubt, exceptional service is the cornerstone of any hospitality business; travelers consistently rank it as one of the most important aspects of their hotel stay. In fact,...
Why Omni-Channel is the Key to Generation Z
The hospitality industry has been obsessing over Millennials for at least the past five years, in some cases going so far as to create all-new hotel chains to cater exclusively to them....
5 Things Technology Should Give to Your Guests
Chances are, you don’t want your guests to think of your hotel only as a place to sleep and shower. You want your guests to think of your hotel as a place to have an experience, a...
5 Hotels That Are Pushing the Boundaries of High Tech
These days, technology in hotels is no longer an option. Travelers expect to be connected at every point of their journey — in fact, 60 percent of travelers would be unwilling to...
June’s Hospitality Headlines: Travel Tech
HITEC just ended, so it’s fitting that this month’s hospitality headlines mostly touched on tech trends in the industry. Why is the Hawaii Tourism Authority fixated on appealing...
What We Learned at HITEC 2017
HITEC 2017 is over! We had a wonderful four days in Toronto. It was great to meet so many passionate hoteliers and see what fascinating innovations exhibitors were introducing into...
LGBTQ Travel: A Q&A with Jeff Guaracino
Formerly the Vice President of Communications for the Greater Philadelphia Tourism Marketing Corporation, and now the president and CEO of Welcome America, Jeff Guaracino has spent...
Meet the Team: Bryna Moloughney
Our Meet the Team series introduces the amazing members of the Benbria family, the fascinating work they do here, and their thoughts on the ever-evolving hospitality industry. For this...
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