Blog

Tips and Tools: Loop® Knowledge Base Access

The Loop® Knowledge Base is your one stop library for a wealth of information on everything Loop. Whether you are a new user or a long time client, it’s a great resource to sharpen...

6 Best Practices for Successful Text & Mobile Engagement.

Over the years, texting and mobile customer engagement solutions have taken multiple industries by storm - allowing employees to effectively communicate and build loyalty from customers. Texting...

Top 4 Benefits of Gamification in The Workplace

The practice of gamifying the workplace has been a part of the business world for decades, but as technology has advanced so has the rise in the number of companies using gamification...

Tips and Tools: Out-of-Office

The Loop Out-of-Office (‘OoO’) feature is a reactive tool to alert customers when team members are unavailable. With it, your team can better manage customer expectations to response...

Three Basic Ways You Can Deliver a More Personalized Guest Experience

In recent years, technological advancements have given people access to a wide range of products and services that are fast, uncomplicated, and tailored to their needs. This has created...

Tips and Tools: Side-Bar Navigation Introduction

Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience...

5 Ways to Enhance Your Guest’s Stay

In today’s world, the quality of customer service you provide can make or break your brand. In a recent Vision Critical study, 97 percent of global consumers cited customer service...

Tips and Tools: Sending Loop Messenger™ Invitations

Having Loop® as an available tool for guests to reach out and connect with your brand is great, but what if you want to make the first move and reach out to them? Loop Messenger™...

How To Build A Great Company Culture

In a recent study,  Columbia University found the likelihood of turnover at an organization with great company culture is 13.9%, whereas job turnover at businesses with poor or...

Tips and Tools: Managing Requests

As a hotel, it’s your duty to ensure your guests are happy and getting the best service that you can offer. That means receiving and fulfilling requests in a timely manner. Whether...

Etiquette of Responding to Online Comments

In today’s world, dealing with online comments and reviews is just a part of everyday business. Whether on Facebook or TripAdvisor, it’s important that brands and their teams...

Tips and Tools: Group Messaging

While you may think that Loop Messenger™ and OnDemand™ are reactive tools for guest engagement, the group messaging feature is the proactive tool for your team to engage guests....