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Benbria
Over the past several years, we’ve been constantly enhancing our platform to provide you and your team with the best experience possible. This week at Benbria, we are proud to announce the launch of the Loop Inbox™ App. A multi functioning application that streamlines the process of customer communication and team accessibility.   In this...
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With the emergence of prominent technologies and consumer centric strategies, incorporating  omni-channel engagement principles has been a growing practice in many companies. Today, customers use multiple platforms to fulfill their shopping experiences. From smartphones to desktop to in person purchasing, it has become all about catering to the customer’s unique needs. Omni-channel is a strategy...
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Having performance goals are a central part to any business strategy. Whether you are trying to measure success or improve the quality of your service or product, goals can help you define a target for where you want to be as well as stay on track. Within the LoopⓇ platform, you have the ability to...
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As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members.   Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...
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Social media has been dominating the business world for several years. Whether  used as a tool for communication or monitoring customer sentiment, utilizing social media to some capacity in this day and age is commonplace. According to a Hootsuite and a We Are Social report, there are around 3.028 billion active social media users around...
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Here at Benbria®, we take data protection and privacy very seriously. We want our customers to feel at ease using the Loop platform – therefore security and security training are always a top priority. In this tips and tools post, we break down the security processes for team members and customers when it comes to...
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Today, Millennials are usually centre stage when businesses want to talk about engagement. They’re a growing generation so it’s understandable. However, Baby Boomers are a populous generation with a heftier income, making them extremely valuable for any growing business. Born between 1946 and 1964, Baby Boomers are the second largest generation numbering 74.9 million to...
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Understanding your customer’s needs is imperative to running a successful business. It helps you tailor your product or service to potential customers and lets you enhance the experience for current ones. With Loop’s Natural Language Processing capabilities, you can gain real-time insight into customer sentiment. This means negative experiences can quickly be recovered and your...
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With the constant influx of competitors and the ever-changing and complex hospitality market, it can be hard to find new and invigorating ways to earn customer loyalty and maximize your revenue. But with the emergence of new technologies and consumer-centric strategies, there are more and more things your brand can leverage in order to stay...
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With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...
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