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Benbria
Staying on top of trends helps hoteliers stay relevant the ever-changing expectations of today’s guest. As time progresses, new preferences come into play and guest expectations grow higher and higher. Which means becoming familiar with trends is imperative for revenue growth. In this report, we’re taking a look at the Summer of 2018’s biggest and...
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Attracting any specific cohort to a retail establishment can be a strenuous undertaking, there’s a lot to consider in terms of preferences and what’s on trend. However, with digital advancements and social media’s growing presence, attracting one of the biggest cohorts Millennials to your retail establishment might be easier than you think. They’re one of...
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Social media has been around for nearly a decade and it’s been making monumental strides every step of the way. First emerging in 1997 as “Six Degrees”, a platform that allowed users to create a profile and add friends, it’s grown into a substantial solution that many of us couldn’t imagine living without. With 3.196...
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Today, incorporating technology into restaurant establishments has become a customer expectation. From self-serve kiosks to mobile ordering, it’s all about automating the experience to streamline operations and improve customer satisfaction. In order to keep you ahead of the tech curve and among the automating chain giants such as McDonalds, A&W, and Panera Bread, we’ve compiled...
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When you hear five-star hotel, what comes to mind? Exceptional food? A tailored experience? An elegant atmosphere? Great customer perks? To many, it varies. Attaining a five-star status is a massive competitive advantage that can be the deciding factor for a lot of guests when choosing one hotel over another. But what determines a five-star...
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The retail landscape is always changing. With the introduction of innovative technologies and shifting customer demands, retailers must continuously adopt new strategies to earn sufficient revenue and stand out from a plethora of competitors.   Staying on top of trends can be difficult, especially when they fluctuate so frequently. In this post, we’re taking a...
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The presentation of your Loop Pulse™ survey and your team member scoreboard is important to create visual consistency for your brand. Here at Benbria®, we work hard to provide you with a kiosk and scoreboard that suits your operational needs and can represent your brand’s image. Whether you want a fully branded or a minimally...
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Generation Z (Gen Z) is a rapidly growing demographic with a lot to say. Born between the years 1994 and 2010, they’ve emerged as a digital savvy cohort that thrives off of quality connections and personalized experiences.     Today, they make up over 25% of the US population and although they’re mostly compromised of young...
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In an increasingly competitive landscape offering remarkable customer service, is important for your store to stand out from the crowd to drive more revenue. Especially in today’s digital age where providing poor customer service can translate into a poor online review or worse, detrimental social media posts. In this article, we’re here to help your...
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Offering incredible customer service is the key to running a successful restaurant. Whether you suggest a complimentary beverage or use their name upon greeting them, going the extra mile can make you stand out and earn the customer’s loyalty. The key is building a relationship with your customers and showing them that their patronage means...
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