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Benbria
Loop® becomes the official mobile guest engagement solution for the world’s largest independent hotel brand Ottawa, Ontario – February 16, 2016 – Benbria®, a leading provider of mobile messaging and guest engagement software, announced today that it has become the official supplier of mobile guest engagement solutions for Preferred Hotels & Resorts. This arrangement provides members of...
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…Christmas, or so the song goes. Well, okay, not exactly. Usually, when I speak with people the day before Christmas, it is not while they are on the golf course or in their outdoor swimming pool here in Ottawa. But isn’t that the beauty of life? Something new and different can happen. I would like to...
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Getting a guest text & mobile engagement model to work right for your hotel is more than simply making available an additional medium for guests to connect with you. Benbria Corporation provides 15 best practices for text & mobile engagement success. 1. Give guests a convenient omnichannel experience. Texting is just the start for the...
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Today Benbria announced that its Loop® Text & Mobile Customer Engagement solution was a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine. “The 16th Annual CRM Excellence Awards has recognized Benbria for driving innovation in the field of text and mobile customer engagement,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Loop...
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According to a study by J.D. Power and Associates, when a hotel guests’ problems are resolved during their stay, it results in overall guest satisfaction averaging 80.7, compared to only 74.9 if there were no problems to begin with. Providing the perfect guest experience is challenging given the number of variables in any given stay...
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Text & Mobile Guest Engagement Helps Hoteliers Build Strong Bonds with Mobile-Social Guests Andrea Baptiste, CEO, Benbria What do Millennials and Gen Xers want from luxury hoteliers? And how will hoteliers deliver it?  A closer look at new text & mobile guest engagement technologies and trends reveals new ways to increase guest satisfaction, improve guest...
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Hey folks, we recently moved offices in NYC to 1412 Broadway, 22nd Floor. The main reason is to satisfy our growth requirements. However, I would venture to surmise that some of our creative and multi-talented software developers are broadening their horizons on the Broadway scene with some part-time Musical gigs. Our team is very creative...
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We have reached an important milestone with our Loop® Mobile Customer Engagement solutions. In just one year ending in October, Loop has enabled national brands to connect and interact with over one million users. In fact we’re growing so fast, as we’re writing this blog, our Loop user count has reached 1.3 million! These interactions...
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We recently published a byline article in Retail TouchPoints magazine. The article addresses a key challenge that retailers face today as it relates to providing their customers with exactly what they want, anytime and anywhere throughout their journey — before, during and after the store visit. Mobile clienteling lets retailers captivate shoppers by taking them...
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