By

Benbria
In an increasingly competitive landscape offering remarkable customer service, is important for your store to stand out from the crowd to drive more revenue. Especially in today’s digital age where providing poor customer service can translate into a poor online review or worse, detrimental social media posts. In this article, we’re here to help your...
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Offering incredible customer service is the key to running a successful restaurant. Whether you suggest a complimentary beverage or use their name upon greeting them, going the extra mile can make you stand out and earn the customer’s loyalty. The key is building a relationship with your customers and showing them that their patronage means...
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When it comes to running a successful business, having leadership that encourages engagement among team members is a must have. In a recent Gallup study, it was proven that highly engaged businesses see a 10% increase in customer ratings and a 20 percent increase in sales. Those are numbers that could really benefit your businesses...
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Sending a pre-arrival message is the first impression your hotel has with the customer. Whether you are reminding them of their booking date or offering your services ahead of time, the way you craft your pre-arrival message should intrigue your customer and set a positive tone for the rest of their stay. In this tips...
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It’s no secret that customers enjoy using multiple channels to communicate. Whether they prefer talking on the phone, using live chat, WhatsApp, Facebook Messenger, email, or all of them at once, customers now more than ever expect an omni-channel experience from businesses. In fact, in a recent study by Commerce Hub it was proven that...
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Knowing how to formulate a survey for your Loop Pulse™ program that garners the most data is essential for running a successful program.   Within your Loop Pulse™ program you have a handful of options when it comes to the layout of your survey. Today, we’re taking a look at an option that allows the...
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Today, creating a customer-centric culture has never been so critical. With the rise of social media and customers who are more vocal than ever, providing anything but excellent service can put your brand at risk.   Although historically customers have always been number one for businesses, creating a customer-centric culture is a much deeper approach...
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Encouraging your customers to use the Loop® platform is critical for program success. The more familiar customers are with the platform and the more they use it, the more data you acquire, which means more insight on how you can better tailor your business operations and offerings. In this tips and tools post, we break...
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Since 2012, Ackroo has been helping businesses of all sizes attract, retain, and grow their customer base, revenues and margins through gift card, loyalty and marketing solutions. The journey of Ackroo began when they acquired Money Bar, a Vancouver-based gift card and loyalty provider, to rebuild their platform and begin commercializing their business. Initially, they...
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Measuring a customer’s sentiment with your brand during any conversation is crucial to gauging the customer experience. This has become especially true in recent years when the customer experience has taken precedence given the proven impact it has on loyalty and revenue growth. With the introduction of new technologies and the change in customer behaviors,...
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