By

Benbria
Here at Benbria, we believe that mobile guest engagement should be a core part of any hospitality operation. Mobile guest engagement is about more than simply sending offers to guests via their devices; it’s about benefiting businesses and guests in equal measure. It’s about staying in touch with the guest before, during, and after their...
Continue Reading
When Marriott moved to acquire Starwood, the hotel giant did so with the intention of creating “one of the best loyalty programs in the hospitality industry”. Undoubtedly, these programs are an important part of fostering loyalty among one’s guest base, but they aren’t the only — or even, arguably, the most important — factor. High...
Continue Reading

The quick, brown fox jumps over a lazy dog. DJs flock by when MTV ax quiz prog. Junk MTV quiz graced by fox whelps. Bawds jog, flick quartz, vex nymphs. Waltz, bad nymph, for quick jigs vex! Fox nymphs grab quick-jived waltz. Brick quiz whangs jumpy veldt fox. Bright vixens jump; dozy fowl quack.

Oga Mandino
Reputation management can be a problem area for many businesses. The internet has made it easy for guests to broadcast their satisfaction (or, in many cases, their displeasure) with a brand to others all over the world. In the space of a few minutes, a public excoriation can be seen by thousands of users on...
Continue Reading
  “Any problem you might have (for us, we needed a different coffeemaker, needed towels on several days, had an issue at the pool) can be easily taken care of by using…Loop! On your computer, iPad, iPhone, etc. log into the Sandals Loop, and your issue can be taken care of ASAP by the quick response by...
Continue Reading
It was another beautiful day in Chicago at the National Restaurant Association’s NRA Show 2016! Between cooking demonstrations and breaks for food sampling on the exhibition floor, chefs and industry leaders shared their thoughts on trends restaurants are experiencing now, and some they can expect to see in the coming months. The #NRAShow is awesome...
Continue Reading
Day two of the National Restaurant Association’s NRA Show 2016 dawned bright and beautiful in Chicago! Restaurateurs and thought leaders returned to McCormick Place to chat everything related to service, talent retention, and technology. Great afternoon in #Chicago! Join us on our patio after the #NRAShow – we open at 4PM! pic.twitter.com/5DJTtCEfGu — The Betty...
Continue Reading
Under sunny skies, the National Restaurant Association’s NRA Show 2016 kicked off on Saturday at McCormick Place in Chicago. Restaurateurs, executives, and thought leaders from every corner of the restaurant industry converged to bring their perspectives and insights on the changes they’ve been seeing, particularly when it comes to technology. Here are some highlights from...
Continue Reading
As humankind progresses toward full automation, chatbots and robots are increasingly being introduced into customer service environments. To some guests, this development might sound antithetical to the notion of customer service, but for many, the option of self-service is faster and more efficient than dealing with a human representative. There’s also the benefit to business...
Continue Reading
What Is Mobile Guest Engagement? In an age of hyper-connectedness, today’s guest wants to connect with their favourite brands using their mobile device. Social media is one obvious communication channel, but there are other ways for brands to tap into this phenomenon to encourage customer loyalty and drive repeat business. Mobile guest engagement enables guests...
Continue Reading
1 19 20 21 22 23